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Anthony SO

PARIS

En résumé

After managing successfully some Lean Six Sigma Green Belt projects, I wanted to get to the next level so I started a course with UTS in Sydney to become a certified Lean Six Sigma Black Belt facilitator. My goal is to help companies to achieve Business Excellence by driving process improvements programs and more importantly keep in control the level of performance obtained.

Mes compétences :
6 SIGMA
Assurance
Assurance qualit�
Lean
Lean 6 sigma
Pilotage
Qualit�
Qualité
Sourcing

Entreprises

  • Fairfax Media (Sydney, Australia) - Process Improvement Manager

    2015 - maintenant - To establish, develop and manage a Process Improvement practice and capability
    - To utilise the Lean approach as the core methodology and basis for this process improvement capability and to deploy the approach across the various business areas
    - To drive improvement against key end-end processes
    - Review existing end-end proceses, Identify improvement opportunities, define a desired to-be state and prioritise and phase the effort to migrate to the desired future state.
    - To drive and deliver business improvement and change.

  • Netgem (Sydney, Australia) - Quality Manager and Lean Six Sigma Black Belt Facilitator

    2010 - 2014 • T-Box (Telstra branded IPTV Set-Top-Box) After-Sales Returns and Repair/Refurbishment processes management
    • Lean Six Sigma improvement programs management
    • Call Centres, Returns, Cancellation, testing and Repair data analysis and cross-analysis
    • Customer complaints processing
    • Manufacturing vendor’s quality performance management

  • BOUYGUES TELECOM - Supplier Quality Assurance Engineer

    Meudon 2008 - 2010 RESPONSIBILITIES:
    • Lead process improvement projects
    • Monitor and control Service Level Management process performance
    • Map IT department process cartography
    • Setup of a Quality Management System based on ISO 9001 standard and ITIL best practices
    • Setup of KPI’s and management reports

    ACHIEVEMENTS:
    • Setup of the ITIL Problem Management process from scratch (process, activities, roles and tools)
    • Business Analysis: Deployment of new system for SLA tracking
    • Business Analysis: Setup of a balanced scorecard based on final customer level of expectations

  • Bouygues Telecom - ITIL Project Manager and IT Quality of Service Process Manager

    Meudon 2005 - 2008 ACHIEVEMENTS:
    • Setup of the ITIL Problem Management process from scratch (process, activities, roles and tools)
    • Business Analysis: Deployment of new system for SLA tracking
    • Business Analysis: Setup of a balanced scorecard based on final customer level of expectations

  • BNP PARIBAS - Developer

    Paris 2003 - 2003 RESPONSIBILITIES:
    • Developing network probe based on InfoVista and Witbe solutions
    • Developing reporting on the performance of the internal network and the IP applications used

    ACHIEVEMENTS:
    • Setting up solutions for automating data processing

  • CRISTAL - Campus company's CEO

    2002 - 2005 RESPONSIBILITIES
    • Setup of objectives and action plans for the year
    • Define marketing and communications strategies
    • Monitor and control company finances
    • Team management
    • Manage the strong relationship with key customers and the university

    ACHIEVEMENTS:
    • Yearly net income for 2004: 1M€ (+30%)
    • Setup of new corporate design (logo, websites, videos)

Formations

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