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Audrey FONTANNAZ

LAUSANNE

En résumé

Mes compétences :
Guest Experience
Hospitality
Front office
Management
Guest Relation
Finance

Entreprises

  • Radisson Blu Hotel at Disneyland Paris - Trainee as Assistant Financial Manager

    2012 - maintenant General, Suppliers, Guests Accounting, Financial and Intern Audit,
    Front Office: Training as Shift Leader and Audit

  • Coop, Suisse - Cashier

    2011 - maintenant Dealing with payment, Giving informations to the customers, Dealing with complains

  • Hilton Arc de Triomphe Paris - Receptionnist

    Puteaux 2009 - 2011 Check In, Check Out, Phone Operator, VIPs' Arrival, Dealing with Complains, Cross-training in reservations, Academic Work "How to maximize the revenue by up selling", Training as front office shift leader, training of new team members

  • Hilton Charles de Gaulle Airport - Receptionnist

    Puteaux 2008 - 2009 Welcoming the guests, Check In, Check Out, Phone operator, Dealing with guests' complains, Dealing with emergencies due to the airport location

Formations

  • Ecole Hôtelière De Lausanne EHL (Lausanne)

    Lausanne 2011 - 2013 Bachelor of science program | BSC-3

    Hotel Management, Hotel process, Marketing, Finance, Hotel Strategy

  • ESHOTEL (Clichy)

    Clichy 2009 - 2011 BTS, Option Mercatique et Gestion Hôtelière

    Hotel management and Accounting, Leadership in hotel operations, marketing, Tourism Economic, Hospitality English, Italian, German

  • Ecole De Paris Des Métiers De La Table, Du Tourisme Et De L'Hôtellerie (EPMTTH)

    Paris 2008 - 2009 Bac technologique

    Receptionnist, F&B Employee, French Gastronomy, Housekeeper, Hospitality English, German, Spanish

Réseau

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