Aurelie ALLCOCK

En résumé

Entreprises

• Midmark EMEA - EMEA Customer Service Supervisor

  2013 - 2016 * Member of the EMEA Management team
  * Dealing with the recruitment and training of new teammates
  * Arranging workload, ongoing training and personal development of teammates
  * Maintenance of data base (Price lists, promotion codes, customers account)
  * Review and approve complex orders (configurations and specifications)
   Assisting on implementation of new acquired businesses
   Setting up new EMEA customer service team
   Implementing and testing new or existing processes tailored for intl’ business
   Creation a new warehouse location in Holland
  
  http://www.midmark.co.uk/
  
  
  Fun Fact : I was the face of a major marketing campaign throughout Europe!

• Siemens - CSO France Benelux Italy Supervisor

  Saint-Denis 2013 - 2013 * Managing and monitoring the performance of a team (eight team members)
  * Handling portfolio of key direct and indirect customers
  * Review and approve complex orders (configurations and specifications)
   Implementing, testing and training new processes
   Assisting on implementation of new CS department in Poland
  
  Fun Fact : I created my own team for a charity rowing event, and we won!!

• Siemens - Customer Account Analyst

  Saint-Denis 2011 - 2013 Dealing with portfolio of direct and indirect customers (Key accounts)
  * Quoting, processing orders, applying judgement on orders
  * Providing software licences
  * Prepare and maintain order packs for internal and external audits (Revenue Recognition)
  * Assisting credit control team in investigating past due invoices and resolving any billing discrepancies
  

• SC Johnson - Customer Sales Representative

  CERGY PONTOISE CEDEX 2011 - 2011 * Review, process orders, coordinate deliveries, assess and allocate stock
  * Customer support
  

• Sanofi Pasteur - Asia Pacific Sales Assistant

  Lyon 2009 - 2010 One year internship (Alternance)
  * Dealing with portfolio of indirect customers (Asia Pacific)
  * Review and process export orders, coordinate deliveries, assess and allocate stock, preparing documentation for tenders
  * Analyse and provide sales forecasts (1-3months)
   Creating a Letter of Credit Assistant tool to minimise time of LC process
   Improved relationship and with Bangladesh and HK customers
  

• TEREX Cranes France - Purchasing Assistant

  2009 - 2009 8 months Internship (Alternance)
  *Outsourcing new Suppliers, Market analyses, updating and collecting customer information, preparing documentation for tenders

Formations

• ESC WESFORD

  Lyon 2008 - 2010 International Trade
  
  Ecole De Commerce et de Management
  
  * Administration
  * Achats
  * Vente et relation client
  * Project Management
  * Marketing
  * Anglais, Italien
  * Droit
  * Logistique
  * Gestion, comptabilité
  
  Master Thesis : Made In France within the International Trade.

• Université Lyon 3 Jean Moulin

  Lyon 2006 - 2008 Langues Etrangères Appliquées - English / Italian
  
  LEA (Anglais- Italien) Mineure DROIT

• Universtité De Bourgogne HAA

  Dijon 2004 - 2006 License LEA (Première et deuxième années)

• Lycée Jeanne D'Arc

  Paray Le Monial 2001 - 2004 A -Level
  
  Baccalauréat Littéraire - Option Langues (Anglais, Italien, Espagnol)

Réseau

• Alexandre DESBOEUFS

• D. S.

• Edward KING

• Gregory BERGER

• Jérémy FUSTER

• Jérôme GRUCHMALSKA

• Laurent BOUR

• Nela SELIMOVIC

• Pierrick LOILLIEUX