Aurélie AUFFRAY

En résumé

Entreprises

• Whitebeam - Sales Manager

  2015 - maintenant

• Blackberry - Partner Support Account Manager

  Courbevoie 2013 - 2014

• BlackBerry - Partner Operation Specialist

  2010 - 2013 Prime point of contact within the organisation for SFR, Vodafone Netherlands, Belgacom, Vodafone Malta and Vodafone Ghana for the complete order execution:
  • Management of all operational aspects of the accounts:
  - Order management, weekly reporting;
  - First point of contact for exception handling & escalation: incidents report, logistics issues, invoicing issues and quality issues;
  - Coordination with other RIM team to ensure smooth launches of new product;
  • Implementation of new carriers: set up within RIM’s systems, coordination with legal on contract signature and pending deliveries;
  • Responsible for ensuring a seamless order fulfillment experience globally for our carrier partners;
  • Participation in the preparation of the forecasting plan of the customers;
  • Participation to customer visits;

• Yale Europe Materials Handling - Direct Sales Coordinator

  2007 - 2010 Coordinate the activity of the EMEA back office in order to support the activity of the Sales Managers for EMEA:
  Management of tender process:
  • Coordination of bids and tenders in coordination with the Sales Managers for EMEA
  Sales administration:
  • Liaising with factories, suppliers, dealers and financial partners and following escalations;
  • Supervision of the sales reporting for internal and external purposes;
  • Setting up of procedures to coordinate dealers, field team and major accounts;
  Marketing
  • Design and creation of marketing bilateral (brochures, folders, launch material);
  • Events managements: organisation of customer visits and customer event/launch;
  • Management of web sites/intranet/extranet ensuring accurate and up to date information and manage suppliers.
  General administration
  • Organise factory visits for customers or new members of staff (travel arrangements and visit details on site);
  
  Implementation of company system to support the needs of the Major Account team:
  • Part of the pilot team for the implementation of Salesforce (system testing and scoping session)
  Achievements:
  • Rationalisation of invoicing of our main customer, recovering €250000.00 of unpaid invoices;
  • Reduction by 50% of our credit notes request by putting in place and enforcing processes;
  • Launch and update of our web pages on the websites (www.yaledealer.com and www.yale-europe.com) ;
  • Training of new members of staff on processes and Salesforce;

• NACCO Materials Handling - Dealer Contact Coordinator

  2006 - 2007 Responsible for the order management of French, Spanish, Italian and North African dealers:
  • Coordinate and support all order management related topics for Hyster® and Yale® independent dealerships;
  • Communicate pro-actively with the dealer network to inform them of delays or configuration changes including weekly and monthly reports for each dealership;
  • Coordinate shipments: request shipment prices, deal with forwarders and ensure paperwork is produced;
  • Ongoing review of processes and quality improvement of service offered to dealers;
  • Escalate recurring issues (transport; manufacturing; system…) to the management team.

• Hewlet Packard - Customer Service Representative

  2004 - 2006 In charge of one of the key customer, part of the top five portfolio, being the first point of contact for any customer request from order reception to delivery and after:
  Achievements:
  • Increase by 80% of the order volume and clearing ¾ of all pending financial issues for the previous year;
  • Stuctured the account with the set up and follow up of weekly calls and reports;

• Condor Ferries - Bilingual Passenger Service Agent

  Saint Peter Port 2002 - 2003

Formations

• Université Rennes 2 Haute Bretagne Rennes 2

  Rennes 1996 - 2001 Traduction

• Lycée Institution St Malo Providence (St Malo)

  St Malo 1993 - 1996 Litteraire

Réseau

• Arnaud TOUILLON

• Bérengère LAGORCE

• Christophe MAILLET

• Djamel BENZEMMA

• Jasmine NULLANS

• Mederic LEBORGNE

• Nathalie LEJOUX

• Olivier GUILLARD

• Véronique FRANCESCHINI