EF CORPORATE
- Client Relationship Manager - EF Corporate Language Learning Solutions
2011 - maintenant* Consultancy & support on the development of Client business strategy.
* Drive implementation with the aim of long-term client success and revenue growth.
* Identify actions for continuous improvement of Clients' learning results.
* Help with change management (English Language Policy).
* Monitor learning KPIs and account plans to ensure timely renewals and satisfied customers.
* LMS integration.
* Contribute to best practise fo all internal teams (academic, operations, sales, technical) to * * * Ensure successful design and delivery of language training.
EF FOUNDATION
- Program Coordinator (200 participants/year)
2006 - 2011* Interface with the local production teams (100 people) and foreign offices (20 countries).
* Organization & coordination of international and domestic transportations (200-250 participants).
* Recruitment and training of Transfer agents and semi-volunteer team.
* Conflict management (cross-cultural communication).
* B2C prospection (telemarketing).
* Team-building meetings.
SILC
- Inbound & Outbound Program Coordinator
2002 - 2005
U.S.A
- Spending 3 years in the US
1997 - 2000* Production Assistant, Heinle & Heinle Publishers, Thomson Learning, Boston, MA
* Au Pair Girl, Troy, MI
* Helping out at the World Fellowship Center, Conrod, NH
