Benedicte FERRU

En résumé

Entreprises

• EF CORPORATE - Client Relationship Manager - EF Corporate Language Learning Solutions

  2011 - maintenant * Consultancy & support on the development of Client business strategy.
  * Drive implementation with the aim of long-term client success and revenue growth.
  * Identify actions for continuous improvement of Clients' learning results.
  * Help with change management (English Language Policy).
  * Monitor learning KPIs and account plans to ensure timely renewals and satisfied customers.
  * LMS integration.
  * Contribute to best practise fo all internal teams (academic, operations, sales, technical) to * * * Ensure successful design and delivery of language training.

• EF FOUNDATION - Program Coordinator (200 participants/year)

  2006 - 2011 * Interface with the local production teams (100 people) and foreign offices (20 countries).
  * Organization & coordination of international and domestic transportations (200-250 participants).
  * Recruitment and training of Transfer agents and semi-volunteer team.
  * Conflict management (cross-cultural communication).
  * B2C prospection (telemarketing).
  * Team-building meetings.

• SILC - Inbound & Outbound Program Coordinator

  2002 - 2005

• U.S.A - Spending 3 years in the US

  1997 - 2000 * Production Assistant, Heinle & Heinle Publishers, Thomson Learning, Boston, MA
  
  * Au Pair Girl, Troy, MI
  
  * Helping out at the World Fellowship Center, Conrod, NH

Formations

• SUP' TG (ECOLE SUPERIEURE DES TECHNIQUES DE GESTION)

  Niort 2000 - 2002 BTS Action Commerciale

• Université Des Langues Etrangères - Poitiers

  Poitiers 1995 - 1997 DEUG LEA: Anglais - Espagnol

Réseau

• Caroline MATUTINO

• Catherine DELFOSSE

• Eve GUTIERREZ

• Henrique GONÇALVES

• Kadour RASSEN

• Mathieu GASPERONI

• Nour HASNI

• Ten ANNA

• Virginie DUPORT