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Bruno IBOS

TOULOUSE

En résumé

Mes compétences :
Aircraft
Responsible for business relationship
Company management
Stock Control
Responsible for sales
Responsible for repair orders
Responsible for production scheduling
Responsible for implementation
Responsible for Customer Credit Policy
Purchase Orders
Microsoft Word
Microsoft Windows
Microsoft PowerPoint
Microsoft Excel
Managerial Skills
Logistics
Import/Export
Forecasting
CUSTOMER SUPPORT

Entreprises

  • GOODRICH-AEROSPACE EUROPE SAS - BUSINESS DEVELOPMENT DIRECTOR

    2011 - 2015 * Lead a team of Customer Account Managers (4) and Sales Managers (2) responsible for business relationship with all aircraft Operators in Europe and Africa, including customized service contracts and Maintenance, Repair and Overhaul (MR&O) marketing and market development for Goodrich Aerostructures Group.

    * Establish, maintain and negotiate Maintenance/Service, Leasing/Exchange and Supply contracts, and General Terms of Agreements (GTA) with aircraft Operators and MRO providers.

    * Responsible to develop, monitor and attain yearly sales budget and to maintain gross margin.

    * Define and elaborate the commercial strategy and objectives with each aircraft Operator and MRO provider with the support of Field Service Representatives and Technical Services Engineers.

    * Responsible to establish the MRO repair capability development plan.

  • LIEBHERR-AEROSPACE TOULOUSE S.A.S - HEAD OF SALES AND MARKETING

    2007 - 2011 * Lead a team of Area Managers responsible for business relationship with all aircraft Operators in the Middle-East, Africa and Europe, including customized service contracts and Maintenance, Repair and Overhaul (MR&O) marketing and market development for the Original Equipment Manufacturers within the Liebherr-Aerospace Group.

    * Establish, maintain and negotiate Maintenance/Service, Leasing and Supply contracts, and General Terms of Agreements (GTA) with aircraft Operators and MRO providers.

    * Responsible to develop, monitor and attain yearly sales budget and to maintain gross margin.

    * Define and elaborate the commercial strategy and objectives with each aircraft Operator and MRO provider with the support of Field Service Representatives and Technical Services Engineers.

    * Implementation of Customer Satisfaction Plans to address and resolve issues between Operators and Liebherr-Aerospace or Partners.

  • LIEBHERR-AEROSPACE S.A.S - AREA MANAGER, MARKETING, SALES AND SERVICES

    2002 - 2007 Holding Company harmonizing all aerospace activities in the Liebherr Group

    AREA MANAGER, MARKETING, SALES AND SERVICES
    * Responsible for business relationship with all Airbus aircraft Operators in the Middle-East, North of Africa and Europe, including customized service contracts and Maintenance, Repair and Overhaul (MR&O) marketing and market development for the Original Equipment Manufacturers within the Liebherr-Aerospace Group.

    * Establish, maintain and negotiate Maintenance/Service, Leasing and Supply contracts, and General Terms of Agreements (GTA) with aircraft Operators and MRO providers.

    * Responsible for establishing and implementing corrective action (Modification) programs with Operators including determination of and management of any commercial concessions.

    * Responsible for Customer Credit Policy and Control including discount, credit invoices.

    * Responsible to develop, monitor and attain yearly sales budget and to maintain gross margin.

    * Contribute to the development of commercial and contractual tools (catalogues, brochures, business plan....)

    * Participate in the Initial Provisioning Conferences and Forums and Symposiums.

  • LIEBHERR-AEROSPACE TOULOUSE S.A.S - CUSTOMER SERVICE MANAGER

    1996 - 2001 CUSTOMER SERVICE MANAGER, AIRBUS AIRCRAFT PROGRAMS
    * Main commercial and service Interface with Airbus' Customer Services and Support departments.

    * Accountable Manager for Customer Services sections of Airbus Contracts. Responsible for implementation of Product Support contractual commitments.

    * Prepare and negotiate Requests for Proposals (RFP) with new Customers.

    * Establish and negotiate Maintenance and Supply contracts with Airbus aircraft Operators and Customers.

    * Responsible for sales of Initial provisioning, piece parts and LRUs. Establish and manage AOG stock.

    * Develop and publish yearly Spare Parts and Service Price Catalogues.

    * Author of Aircraft Manufacturer Product Support Plans and Management Plans.

    * Responsible for establishing commercial policy for Repair Shop, Service Centers and Approved Repair network in support of business development objectives.

    * Define component requirements and logistics and Service Center support network for new aircraft programs to support Entry Into Service and Aircraft Manufacturer support programs.

    * Establish and negotiate the conditions of retrofit campaigns with Aircraft Manufacturer and Operators and monitor the said campaigns.

  • LIEBHERR-AEROSPACE TOULOUSE S.A.S - HEAD OF SALES AND REPAIRS ADMINISTRATION & Manager

    1990 - 1995 * Manager of Customer Account Manager Team (15) and AOG Hotline Team (5).
    * Overall responsibility for achieving sales and customer service quality targets by leading, motivating and guiding the team.

    * Support sales, marketing and contracts activities. Follow-up and control of all commercial operations.

    * Compilation of all spares recommendations to Customers for their provisioning and negotiation with Customers over their spares requirements within defined budgets.

    * Responsible for repair orders, purchase orders and stock management. Forecast order intake, track and manage delivery performance metrics.

    * Define and implement pricing policies and ensure contractual interface with Operators. Monitor contractual performances.

    * Responsible for production scheduling, shipping organization and import/export operations. Interface with manufacturing to ensure on-time customer deliveries.

    * Implementation of Customer Satisfaction Plans. Address / resolve issues between Operators and Liebherr-Aerospace or Partners.

Formations

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