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Carole BARELLI

PARIS

En résumé

• 35 years expertise in selling, delivering and supporting IT Services/Solutions (IT governance, PPM, PSA, CRM, eBusiness, Business Intelligence…), ITIL-Foundation certified (2006)
• Enjoy leading teams to challenging objectives and coordinating the efforts of involved teams (Customers/Partners, Internal groups and Suppliers)
• Focused on results, quality and Customer Care
• Collaborative work in an international environment

A stimulating working environment in IT Sales&Marketing, Services or Support which requires ownership, excellent communication and customer processes skills; this is the type of environment where I can and do give the best of myself.

Specialties:
• Sales Operations, Pre-sales activities, Bid Management, Customer Relationship Management
• Customer’s need analysis, planning processes, budget definition, implementation and training, functional documentation, strong project management experience
• Customer’s request management and resolution, customer satisfaction analysis
• Leadership and team Management, IT recruitment
• Business applications : Project Portfolio Management, Professional Services Automation, CRM, Help Desk

Mes compétences :
Service client
Sales process
Microsoft Office
Gestion de la relation client
Logiciel CRM
Commerce international
ERP
Formation
Sales Force
Sales
Bid management
Marketing
Gestion de projet
NetSuite
Support client
Professional Services Automation Solution
Project Portfolio Management Solution
Help Desk Solution

Entreprises

  • Freelancer - Consultant - IT Sales&Mktg, Services and Support

    2018 - maintenant Specialties:
    • Sales Operations, Pre-sales activities, Bid Management, Customer Relationship Management
    • Customer’s need analysis, planning processes, budget definition, implementation and training, functional documentation, strong project management experience
    • Customer’s request management and resolution, customer satisfaction analysis
    • Leadership and team Management, IT recruitment
    • Business applications : Project Portfolio Management, Professional Services Automation, CRM, Help Desk

    • 34 years expertise in selling, delivering and supporting IT Services/Solutions (IT governance, PPM, PSA, CRM, eBusiness, Business Intelligence…), ITIL-Foundation certified (2006)
    • Enjoy leading teams to challenging objectives and coordinating the efforts of involved teams (Customers/Partners, Internal groups and Suppliers)
    • Focused on results, quality and Customer Care
    • Collaborative work in an international environment

    A stimulating working environment, multi-disciplinary which requires ownership, excellent communication and customer processes skills; this is the type of environment where I can and do give the best of myself.

  • Compuware Changepoint - Global Sales Operations

    Boulogne-Billancourt 2014 - 2017

  • Compuware - EMEA Proposal Manager for IT Governance, Project Portfolio Management and PSA solutions

    Boulogne-Billancourt 2004 - 2014

  • Changepoint - EMEA Client Services Consultant

    PARIS 9 2003 - 2004

  • Nortel Networks - Marketing - eBusiness and CRM Program Manager

    Toronto 1999 - 2002

  • Baynetworks - IS – Business Applications Manager

    1994 - 1999

  • Digital and Thomson - IT Consultant

    1993 - 1994

  • Sfeir Mediterranée - IT Sales Engineer

    1992 - 1993

  • Alcatel TITN Answare - IT Project manager

    1985 - 1992

Formations

Pas de formation renseignée

Réseau

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