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BNP
- Head of Project, Business Planning and Premises. New York
Paris
2007 - maintenant
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La Caixa
- Product Manager Internet Division
Espagne
2000 - 2004
During my last experience I have been working for 4 years as a Product Manager in the Internet Division of the 3rd Spanish Bank in Barcelona. "la Caixa" is also the 1st European savings bank.
I developed the financing products offerings for private customers and Businesses for the company website and home banking service.
•Generated 35% of revenues of Internet Division in ’04, +85% versus ’03.
•Run portfolio comprised of credit lines, leasings, mortgages and personal loans.
•Became first bank in Spanish market to grant personal loans with no physical document or signature required, through online revolving mortgage. 1,800 operations realized in year 1.
•Worked with internal department of car leasing to integrate business into online channel, facilitating business and product requirements. Enhanced marketing actions to launch and support product: emails, pop-up, website and letters addressed to clients and prospects. Sales doubled in one year.
•Managed website content, developing and updating more than one hundred pages in two different languages.
•Redesigned Intranet website to efficiently disseminate all information about internet banking to 5,000 branches and reduce internal operating costs.
•Participated in Six-Sigma project to increase customer satisfaction when applying for credit card. Reduced clients’ complaints by 50% after 6 months of implementing recommendations. Used Siebel to track entire process and send messages to email and cell devices.
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Societe Generale
- Area Manager & Branch Manager
PARIS
1993 - 1999
I had a 6 year-experience in France, with the bank Societe Generale, one of the French major retail bank where I began my career as Branch Manager. To succeed in this position, I managed to build an effective team, focused on commercial objectives and in line with internal procedures and risk policy.
This position allowed me to be recognized as an effective manager, able to run eight branches within a group of twelve as Area Manager. I dedicated 50% of my time on commercial issues: training and coaching the teams, providing sales reports, facilitating information about product and market, initiating direct marketing actions.
