Charles HOLLENSTEIN

En résumé

Entreprises

• Stromasys - Sales Director Africa

  2015 - maintenant

• GMG Supply SA - Business Development Manager

  2013 - 2013 Sales of “Asset Management” and “Licensing Services and Reconciliation”.
  Definition and implementation of internal methods for monitoring assets for
  the customers.
  Reconciliation and Negotiation: Comparison of inventories.
  Negotiating with publishers and manufacturers.
  Analysis and verification of sales and inventory reports. (Soft- and hardware).
  Technical environment: Spider Software, Miss Marple, Microsoft System
  Centre Suite 2012

• Insight Technology Solutions - Global Account Manager

  Wattignies 2011 - 2012 Global Account Manager, trilingual
  International orders tracking. Negotiating purchase prices with editors and
  distributors. Internal invoice controlling.
  Local dispatching and billing in the customer's local currency. E-commerce
  project for internal use (International Organization). (Tier 2 and 3 software)
  Enterprise Account manager
  Presentation of the various editor's and manufacturer's roadmaps.
  Single point of contact between editors and end users.
  Implementation of an e-commerce portal for tier 3 and 4 Software for
  international customers.
  In charge of the acquisition of Sub LAR contracts.

• Lenovo - Key Account Manager

  Courbevoie 2008 - 2011 Acquisition and account management.
  Acquiring new customers, especially in the public sector, education and
  NGO.
  Organization of the supply chain for high-volume customers.
  Buffer stock between distribution and end customer.
  Response tracking with public tenders.
  Help customers to define the specifications needed to influence the request
  for proposal.
  In charge of the Student retail shop project. (Poseidon) E- Commerce
  shop.for internal emergency use (NGO).
  Event and road show organization new Products and Services. (French part
  of Switzerland).

• Dell - Key Account Manager

  MONTPELLIER 2005 - 2008 Senior Account Manager Business Sales Relational
  Account Management Small and Medium Business. Cross-sell and Up-sell.
  Development of different LOBs within the accounts
  Track orders, deliveries and invoicing.
  Strong skills on server and server cluster selling.
  Coordination between customer and Technical Account Manager.
  Presentation of new products.
  Technical environment: Dell EMC, Power Edge, Cisco, VM ware, Microsoft
  Licensing, Oracle Licensing.
  Key Account Manager Public
  Management of Large Public Accounts. PAIR (Partnership Purchase
  Romandie).
  In charge of education in French speaking accounts.
  Organizing the logistics for the end customers.
  Coordination between customer and Technical Account Manager.
  Presentation of new products and Roadmap.
  12 Million € Revenue per year

• T-Systems International - Supervisor Helpdesk / Trainer

  ST DENIS 2004 - 2005 Supervisor Helpdesk
  Controlling incident manager.
  Escalation to local operators.
  Monitoring procedures and support of VIP customers (financial and
  government).
  In charge of the customer satisfaction and Quality management
  Acquire new customers.
  Technical environment: Remedy Ticketing system.
  Trainer
  Training and support for the new hotline agents

• SABAG - Local Head of IT / Deputy head of Transport logistic

  2000 - 2004 Local Head of IT department
  Control of the IT budget. IT Purchasing Manager core infrastructure and
  Telecom.
  Project Coordinator and team management and coordination of rollouts in
  French-speaking Switzerland. (SABAG group).
  Project Coordinator for Requirements new release ERP Matériaux Sabag.
  Coordination of user requests to the central IT Rothenburg. Support Level 1
  & 2 on site.
  Training of users and employees to work with ERP and other applications.
  In charge of reports available from different sectors of the company. (Crystal
  Reports)
  Technical environment: Windows NT, Windows 2000 Server, Exchange
  Server 2000, SQL Server
  Deputy Head of transport logistic bilingual
  Fleet and transports management for the company. 30 vehicles / 15 drivers.
  Managing and planning of drivers and delivery of goods.
  Coordination of A16 concrete Transjuranne site. Planning of logistic within
  the different phases of the project.
  Preparation and introduction of the HVF tax within the fleet.

Formations

• Romandie Formation (Paudex)

  Paudex 2014 - 2014 Certified Associate in Project Management (CAPM)

• Certification Microsoft

  Paris 2010 - 2010 Microsoft Certification
  
  Volume Licensing Large and Medium, MCPS 2.0 -
  AOS:. Volume Licensing Competency MCPS 2.0 - AOS: Competency-
  Microsoft Licensing Solutions for Large Organizations Volume Licensing
  Specialist, Small and Medium Organizations Volume Licensing Specialist,
  Large Organizations MCPS MCNPS MCTS

• Swisschool (Winterthur)

  Winterthur 1990 - 1994 Diploma, SIZ, Diploma commercial employee ZH

Réseau

• Guy Bertrand A. MESSINA

• Pascal RODMACQ