Charlotte MOLLAR

En résumé

Entreprises

• Microsoft - Area Services Operations Manager

  Issy-les-Moulineaux. 2012 - maintenant • Management of operations for Microsoft's Global Enterprise Services business
  • Management of 9 direct people (8 in France, 1 in Dublin)
  • Scope of the team: quotes, orders, contracts, setup the services, generate invoices, financial reconciliation. Work in synch with Credit and Collections on disputes and bad debt.
  • Manage the local team in a context of adaptability to change, fast growing activity
  • Follow KPI and SLA, analyze forecast and landing, anticipate workload
  • Drive and measure the Managed Service Center (based in Manilla and Bucharest). Ensure quality and SLA are met, manage escalation and prioritization
  • Ongoing work to transfer tasks from France to the Managed Service
  • Ensure awareness on policies, processes, tools and compliance
  • Promote best practice. Escalate/Share improvement proposals
  • Interact and collaborate with Services Lead, Sales Lead, Finance, Legal and HR
  
  

• Dassault Systèmes - Project Manager - Implementation of the OTC process

  Vélizy-Villacoublay 2008 - 2012 For the indirect business, analyze, design, build & launch the end to end process (quote > invoice)
  • Utilization of the “Six Sigma” methodology -> DMAIC: Define, Measure, Analyze, Improve, Control
  • Transition from a manual process based on excel files and replication of tasks (multiple people involved, risk of mistake, long SLA, high cost, customer dissatisfaction) to an online platform where partners place their own order, accept the contractual conditions and receive their licenses and invoice on the same time.
  • Audit of the initial OTC process (process, people and tool) and document discrepancy per country (6 months)
  • Work in synch with IT, Finance, Legal and Business to develop the OTC tool (homemade solution)
  • Deploy the OTC tool to the Partners, define the communication and training plan at country level, follow the deployment and measure adoption
  

• ORACLE France - Marketing Program Manager

  Colombes 2006 - 2008 External Awareness:
  - Management of the Oracle Partner Network OPN program and of the portal content: http://oraclepartnernetwork.oracle.com
  - Promotion of the resellers network > Demo sessions to partners on the program and portal, training on sale initiatives (recruitment programs, incentives, …)
  - Creation of flyers, posters, welcome kits. Interface with a communication agency
  - Educate & ensure communication internally and externally
  - Support the recruiting teams in the execution of programmatic recruiting initiatives / events
  Internal Awareness:
  - Driving of the administrative and operational teams located in Bucharest
  - Monthly update of the OPN news, results in terms of partners recruitment and all statistics aiming at increasing sales activity
  - Management of the marketing budget for France

• Oracle France - Business Practices and Pricing Manager

  Colombes 2004 - 2006 - Responsible for the Business Practices (BP) and Pricing for the French subs
  - Process on behalf of the SVP all the approval requests related to license and 1st year of support. Assist in processing other approval requests (Legal, support, …)
  - Assist the Sales teams in shaping out their deals in a way which best protects Oracle interests whilst complying with our BP constraints
  - Train the internal staff & the customers / resellers on BP and pricing
  - Represent Oracle in terms of BP and pricing in front of the CIGREF (Computer club composed by the main French Companies) and the AUFO (French users of Oracle Companies)
  - Answer to interview of computer magazines in terms of BP and pricing policies
  - Liaise with EMEA and Oracle Corp. to influence the evolution of Oracle BP
  - Reports into the Senior Director Operations & the Senior Director Finance

• Oracle France - License Contract Specialist

  Colombes 2001 - 2004 - Organize and manage drafting of all quotes and contracts relative to license and first year of Support
  - Work in application of the Oracle internal rules (Business Practices) and of the revenue recognition rules (US Gap and SEC)
  - Check the signed contracts before they are sent to the Shared Services Center in Dublin for order processing
  - Train of beginners and responsible for updating the team on new policies (mostly relative to license migration)
  
  October 2003: Internal audit in Puerto Rico
  - Translation (Spanish to English) and control of contracts and orders packages signed in the Caribbean region
  - Work in collaboration with the Oracle Corporation’s internal audit team

• Alcatel CIT - Sales Operations

  2000 - 2001 Forecast, landing of the revenue and portfolio management for Middle East Africa

Formations

• Université Catholique De L'Ouest IPLV

  Angers 1996 - 2000 International Relations
  
  Course coverage: International business, Marketing, Communication, Management, Legal, Translation (Spanish, English, Portuguese)

Réseau

• Baptiste SAGE

• Bertrand LE BOURGEOIS

• Emmanuelle SAFFAR

• Laurence ROMEO

• Loubnaâ AL-HADDAD

• Olivier LEHMANN

• Pascal RAWSIN

• Patrice REY

• Pierre JOUVE

• Tabary-Devisme OLIVIER