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ZORGI
- COO & Member of the Executive Committee
Informatique | Belgium
2025 - 2026
Key Responsibilities:
Lead day-to-day operations across four Business Units (BUs), ensuring alignment with the company’s goals and driving continuous improvement.
Develop and implement strategies to support the development of innovative healthcare solutions, improving customer trust and profitability.
Foster collaboration between BUs, R&D, and technical teams to enhance Zorgi’s product offerings, focusing on interoperability, innovation, and quality.
Drive operational efficiency, optimize cost structures, and enhance capital efficiency.
Collaborate closely with the CEO, executive team, and stakeholders to achieve strategic objectives and ensure sustainable growth.
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Intrum
- Benelux Market IT Director
Informatique | Ghent
2021 - 2025
Developing the organisation’s IT vision and translating it into actionable goals
Directing the sourcing and implementation of new software and hardware
Formulating and implementing business continuity and disaster recovery plans
Coordinating IT activities to ensure the availability of network services and data
Identifying future challenges in the IT landscape and developing mitigation strategies
Overseeing departmental budgeting and forecasting within the organisation
Directing IT staff recruitment and directly supervising employees
Identifying security vulnerabilities and eliminating them with strategic solutions
Identifying and recommending new technology solutions
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Intrum Justitia Belgium
- Operations Director
Gent
2016 - 2018
• Ensures, as a member of the Executive Team, the creation, implementation, review and realization of business planning and strategy (review) processes for the organization(s).
• Responsible for the translation of the strategy into a strategy for Operations sets and gains approval for the objectives with corresponding timeframe and relevant KPI’s. Ensures an adequate further deployment and communication to all stakeholders.
• Responsible for both the management and improvement of the existing services from an operational point of view, and the development of the operations department for new strategic services, as defined in the Intrum NV strategy. Thereby ensuring that the operations organization is fit to service the product market combinations as defined, in a profitable and efficient way.
• Defines SLA’s with other departments as Marketing & Sales, CRM, HR, ICT, Finance and Facilities.
• Responsible, as a member of the Executive Team, for the day2day business, the defining of targets, the prioritizing and the follow up of defined actions for Operations./
• Responsible for the Operations budget in terms of costs and investments, seeks approval for these and sets priorities with regard to the control of the budgets and the cash flow; checks the performance of Operations against the set aims and takes action to make adjustments where needed.
• Responsible for the defining, maintaining and adjustment of a qualitative and quantitative staffing of Operations including succession planning. Leads, coaches, evaluates, develops and motivates direct reports to obtain the best possible business results and to increase employee satisfaction. Acts as role model to ensure that direct reports will act accordingly.
• Ensures that high quality, clear and efficient Operations processes, policies, systems and working methods are described and in place, in line with Operational Excellence and local legislation and that they implemented by Operations staff accordingly.
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Intrum
- Innovations & ICT Director
Informatique | Ghent
2011 - 2021
• Ensures, as a member of the Management Team, the creation, implementation, review and realization of business planning and strategy (review) processes for the organization
• Responsible for the translation of the (regional) local strategy into a strategy for IT & Innovation, sets and gains approval for these objectives with corresponding timeframe and relevant KPI’s. Ensures an adequate further deployment and communication to all stakeholders.
• Acts as linking pin for the IT and Innovation Board. Provides input for the defining and implementation of systems and contributes pro actively to cooperation and sharing of best practices
• Ensures that IT & Innovation team cooperates and communicates with the business owners, in a pro active, timely and continuous way, to secure that the IT & Innovation agenda is in line with the needs of the business
• Identifies, proposes and where approved implements new technologies and systems that will benefit the regional business
• Ensures the appropriate management of all local systems related projects within time and costs (M&A, Conversions, integrations, etc)
"Managerial / Internal Organization
• Responsible, as a member of the Management Team, for the day to day business, the defining of targets, the prioritizing and the follow up of defined actions.
• Responsible for the IT & Innovation budget in terms of costs and investments, seeks approval for these and sets priorities with regard to the control of the budgets and the cash flow; checks the performance of the initiatives against the set aims and takes action to make adjustments where needed.
• Responsible for the defining, maintaining and adjustment of a qualitative and quantitative staffing of the department, including succession planning.
• Leads, coaches, evaluates, develops and motivates direct reports to obtain the best possible business results and to increase employee satisfaction. Acts as role model to ensure that direct reports will act accordingly.
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Intrum Justitia Belgium
- IT Director
Gent
2011 - maintenant
Responsible for the realization of the objectives of IT focusing on IT and business alignment as defined in the IT policy and departmental year plan; responsible for:
1) Analysis and development of (new) client requirements
2) Business process automation
3) Local IT outsourcing management
thus contributing to the organizational objectives being maximizing of turnover, decrease of costs and the increase of client satisfaction (and of client’s customers).
Scope
- Business Plan region and departmental plans / year plans
- Budget/target/strategy plan local ICT
- Group/Regional IT Strategy & Local ICT policy
- Working methods in defined processes
- Local legislation
- SLA’s
- Code of Conduct
- Operational Excellence ( based on ASL/ITIL)
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Intrum Justitia Belgium
- Manager Commercial
Gent
2010 - 2010
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Intrum Justitia Belgium
- Manager Commercial Projects & Processes
Gent
2010 - 2011
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Intrum Justitia Belgium
- Project Manager
Gent
2007 - 2010
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Intrum Justitia
- IT Project Manager
2007 - 2010
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Intrum Justitia Belgium
- Database Manager
Gent
2004 - 2007
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Intrum Justitia Belgium
- Line manager
Gent
2003 - 2004
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Dun & Bradstreet
- Database Manager
2000 - 2001
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Dun & Bradstreet
- Database Manager
1999 - 2001
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Dun & Bradstreet
- Collector
1999 - 2000
