Menu

Christine DUVAL

PARIS

En résumé

J'ai développé mon expérience professionnelle au sein des marchés financiers depuis 16 ans.
J'analyse les services à forte valeur ajoutée à mettre en œuvre, les implémentent et j’en assure le déploiement et leur intégration.
En particulier, entre 2001 et 2005, j'ai piloté au sein d’Exane BNPP, la mise en œuvre d'une solution globale de CRM après en avoir modélisé les processus (pour les Marchés Actions, Dérivées et Obligations).
J'ai également construit une plateforme d'outils CRM pour le compte de Société Générale Securities de 1998 à 2001 pour une couverture internationale et piloter le projet de transformation dans une solution Siebel avec l'intégrateur.
De plus, j'ai suivi et accompagné Chanel au niveau international lors du projet de changement d’outil de CRM (de la caisse jusqu’au niveau managérial).


Mes compétences :
Siebel
CCI
OBIEE
Salesforce
SAAS
SAP BI
Business objects
TM1
CRM
Marketing
E-Reputation
Banque
Coaching de vie
BFI
Cegid
Coaching de dirigeants

Entreprises

  • IBM / GBS Consulting - Manager CRM – Banque / Luxe

    2006 - maintenant People: 15 / 20 people
    Budget: 200 k€ to 40M €

    Projects in several industries: Financial Markets, Bank, Retail, Insurance, Luxury, Public at the international level (UK, Spain, Switzerland, Belgium, Italy, the United States, Brazil)
    • Risk : Clients, Internal and Regulation, KYC / MiFID / AML (CACIB, SGCIB, Allianz)
    • CRM Clients (SGCIB, CHANEL, L’Oréal)
    • Revision of Business Process (Natixis)
    • Change Management and Coaching (SGCIB, BNPP, CHANEL)
    • Project Manager (GDF Suez, ANTAI (Public Ministry), AGIRC ARCO, SNCF, BNPP)
    Redesign and modeling accounting reports SAP SAAS mode for the Financial department for an Insurance Company
    Compliance Officer : training, organized tracking and new guidelines for the new laundering laws of banks, KYC / AML, MiFID, Customers Repository view 360°, migration on WATSON tool.
    Modeling trading business knowledge management on OBIEE tool
    Coordination between the business team and the off shore development teams (Bangalore) project tracking Financing deals
    Migration on different CRM tools
    Functional Specifications (CRM Siebel, OBIEE, SAP)
    Change Management at CHANEL and training at the international level (Siebel, Cegid, 3500 headcounts)
    Optimization and alignment of the approval process for the management of legal agreements to release an offer for products
    Coaching the Projects Manager
    M&A Project management, open items pre and post-closing on the sale of the entity HCM to Sopra HR Software
    In charge of the Digital study for Capital Markets
    Delivery excellence on social media and E-Reputation

  • CA - CHEUVREUX - Manager Services Clients

    2005 - 2006 People: 5 / 8 people
    Budget: 500 k€

    Setting up a department of "Institutional Clients Services"
    Managing the operation of services to the clients with support ratings of Brokers Reviews, Survey.
    Creating a unique Client repository to established the monitoring tool notations to a homogeneous satisfaction Client quote,
    Writing functional specifications, and define tracking dashboards.

  • Exane BNPP - Directeur de projet CRM

    Paris 2001 - 2005 People MOE & MOA: 5 / 15 people
    Budget: 3M €

    Modeling an internal CRM tool in real time at the international level to the business entities Front Office (Equity, Derivatives and Bonds), Research Team, Trading and Marketing:
    Functional Specifications of the tool,
    Redesign of the Client repository for the ROI,
    Setting up standards KYC, and problems of Compliance,
    Integration and management of Vendors Tools (Bloomberg, Thomson Financial Reuters),
    Modeling a data query (Business Object) in the CRM Tool for the users (to create their own customers reports)
    Modeling a CTI with tracking dashboards (Tel Inbound / Outbound + mailing)
    Conduct change management people for the adoption of the tool users, and training users,
    Knowledge Management internally, and follow-up the satisfaction of the clients services.

  • SGCIB - SG SECURITIES - Relation Clients Institutionnels - Marketing - Chef de projet

    1998 - 2001 People: 5 / 15 people

    98-2000 / Relationship Client Manager and Marketing Coordinator (Corporate Clients)

    Modeling and piloting of BtoC tools Multichannel :
    Sending automatic financial research for Institutional clients,
    Coordinate Roadshows for Institutional and Corporate Clients (Roadshow, 1 to 1, seminars),
    Tracking Brokers Reviews
    Creating the repository satisfaction of Customers and the dashboard, KYC issues,
    Management of marketing portfolios Institutional Clients during periods of IPO of the primary market.

    2000-01 / Project Manager CRM for Cash Equities (Manager Europe + US)

    Driving and managing the setting up of a tool (CRM SIEBEL Finance) :
    Functional Architecture of the project,
    Defining dashboards to track customers,
    Management of the Integrator Team and IT internship people at international level (US & Europe-UK).

Formations

  • Ecole Supérieure De Gestion (Paris)

    Paris 1995 - 1998 Marché Financier

    Finance et Marchés des Capitaux

  • ICS Bégué

    Paris 1993 - 1995 Comptabilité

    DPECF, DECF

Réseau

Annuaire des membres :