-
Citrix on line
- Global Technical Support Specialist
2011 - maintenant
- Solving technical problems for French, English and Spanish speaking customers and prospects
- Providing support for 6 SaaS products of the GoTo family, from web-conferences to support products
- Working in close cooperation with Sales and Accounting to give them access to support and information, for a faster and more flexible client experience
-
Netviewer AG
- International Account Manager
2009 - 2010
- Gained new accounts through inbound calls, e-mails and leads
- Managed a portfolio of 350 customers
- Led training sessions for new users
-
Harte Hanks Ltd
- Program Manager, Cisco France & Med.
2008 - 2009
- Managed French and Mediterranean teams with a total of 15 agents
- Recruited and managed a team increase to 27 agents and 2 team leaders between February and July 2009 for a special European lead generation campaign
- Trained, coached and recruited new French and Spanish speaking agents
- Created and managed lead generation campaigns for Cisco resellers
- Reported results to European Headquarters
-
Harte Hanks Ltd
- Cisco Expert Lead Generator
2007 - 2007
- Generated leads out of inbound queries
- Served as contact point for Cisco France resellers and headquarters to provide training and reporting to partners
- Coached and trained new agents
-
The Gem Group
- Cisco Agent
2006 - 2007
- Generated leads out of inbound queries
- Served as contact point for Cisco France resellers and headquarters to provide training and reporting to partners
-
Hertz
- Entreprise Service Correspondent
Montigny-le-Bretonneux
2005 - 2006
- Provided customer support to French speaking Enterprise customers
- Investigated queries from all steps of car rental contracts from booking to return
-
GMC Services
- International Healthcare Expert Agent
Hong Kong
2001 - 2005
- Managed reimbursement files and emergencies for a portfolio of international clients (Total, Schneider, Vivendi...)
- Trained and mentored newcomers in translation of invoices and contract details
- Advised on the development for user interface design for internal ERP
- Offered support on internal ERP
