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Christophe RIBOURTOUT

KARLSRUHE

En résumé

Pas de description

Entreprises

  • Citrix on line - Global Technical Support Specialist

    2011 - maintenant - Solving technical problems for French, English and Spanish speaking customers and prospects
    - Providing support for 6 SaaS products of the GoTo family, from web-conferences to support products
    - Working in close cooperation with Sales and Accounting to give them access to support and information, for a faster and more flexible client experience
  • Netviewer AG - International Account Manager

    2009 - 2010 - Gained new accounts through inbound calls, e-mails and leads
    - Managed a portfolio of 350 customers
    - Led training sessions for new users
  • Harte Hanks Ltd - Program Manager, Cisco France & Med.

    2008 - 2009 - Managed French and Mediterranean teams with a total of 15 agents
    - Recruited and managed a team increase to 27 agents and 2 team leaders between February and July 2009 for a special European lead generation campaign
    - Trained, coached and recruited new French and Spanish speaking agents
    - Created and managed lead generation campaigns for Cisco resellers
    - Reported results to European Headquarters
  • Harte Hanks Ltd - Cisco Expert Lead Generator

    2007 - 2007 - Generated leads out of inbound queries
    - Served as contact point for Cisco France resellers and headquarters to provide training and reporting to partners
    - Coached and trained new agents
  • The Gem Group - Cisco Agent

    2006 - 2007 - Generated leads out of inbound queries
    - Served as contact point for Cisco France resellers and headquarters to provide training and reporting to partners
  • Hertz - Entreprise Service Correspondent

    Montigny-le-Bretonneux 2005 - 2006 - Provided customer support to French speaking Enterprise customers
    - Investigated queries from all steps of car rental contracts from booking to return
  • GMC Services - International Healthcare Expert Agent

    Hong Kong 2001 - 2005 - Managed reimbursement files and emergencies for a portfolio of international clients (Total, Schneider, Vivendi...)
    - Trained and mentored newcomers in translation of invoices and contract details
    - Advised on the development for user interface design for internal ERP
    - Offered support on internal ERP

Formations

  • Ecole De Commerce Européenne

    Lyon 1997 - 2001 Economie et Finance

    Erasmus exchange year in Accounting and Finance at University of the West of England in Bristol, U.K

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