Clara FLOREN ZABALA

En résumé

Entreprises

• Western Digital - Account Manager EMEAI CS & ST - HA, OEM & RTL

  issy les moulineaux 2012 - maintenant Managing Distribution and Retail customers from the EMEA region (Spain, France, Portugal and UK) from an Inside Sales perspective
  
  - Order Management: Coordinate with other departments to complete order fulfillment.
  - Reporting: Process current inventory and sales report on a weekly basis.
  - Marketing/Sales Support: Develop and maintain cross-functional relationships with sales, marketing, operations and finance to insure execution of corporate assigned revenue objectives.
  - Supply/Demand ops: Manage weekly allocation and load orders based on supply / demand of the customer. Provide customers with product availability.
  - Coordination: Work with credit, marketing, and pricing departments to resolve discrepancies. Provide customer with pricing updates. Work with other departments and customers to continually improve processes to maximize efficiency.
  - Process improvement and training: Participate in process improvement that will increase ROI for the company and train other AM.

• Régime Coach - Responsable ADV Espagne / UK

  2011 - 2012 Within the customer Service at first, promoted to Responsible of the sales Administration dept. after 5 months, I have taken care of the accounting and Sales administration and analysis of our product in Spain and England.
  Régime Coach SA operates a portal which serves as an online solution for personalized slimming coaching.
  - Prepare and distribute financial and sales reports to advise team members and sales team
  - Operational follow up of indicator dashboards
  - Process new sales leads and managed the correspondence between the sales team and their clients
  - Administrate entire sales order process: Experience with the Sales administration (SD) of our products online.
  - Successfully coordinated sales team planning, as well as customer meetings and events
  - Provide accurate reports including: Budgets, Sales Performance Data: Monthly reporting and Quarterly review, Key Performance Indicator (KPI) Analysis, Accounting Reports.
  - Review data related to team performance results and make suggestions to do a more efficient job
  - Successfully developed procedures to improve daily tasks on the 25-member customer service and 3-member sales administration team.
  - Provide the sales and marketing department with a detailed report of how sales are doing including suggestions on how to improve sales.

• LOUVRE FOCUS GROUP - Analyste des études de marché / Trilingual Market Research Analyst

  2009 - 2010 Company specialized on expertise in Qualitative Studies
  - Trilingual analysis of Marketing interviews, focus groups, qualitative research, always in interaction with the customer
  - Selection and analysis of key points of focus groups to provide the customer with new strategies
  - Administration of multilingual projects (analysis and production of reports, planning and billing)
  - Provide the company’s Direction with a detailed report of how the company is doing and propose possible solutions
  - Responsible for the organization of the meetings aimed for market research
  - Production launch support

• GLOBAL GROUP - Assistante Commercial au Dépatement Multimédia / Web Designer

  2008 - 2009 Global Group se spécialise dans la formation d'utilisateurs aux outils informatiques professionels (tel que Microsoft Office) et linguistiques.
  
  - Implementation of new Key Figures and analysis criteria in order to address new business requirements
  - Creation of multimedia projects, using Flash 8/CS3, Photoshop
  - Story-boards Production
  - Software translations French-Spanish
  - Project production using HTML, CSS, JavaScript and Photoshop
  - Réalisation de supports de formation intéractifs à l'aide des logiciels Flash 8/CS3 et Photoshop.
  
  - Intégration de supports au sein de DVD et applications web
  - Création de Story-boards
  - Traduction de logiciels : du français à l'espagnol
  - Assistance ADV (courriers, archivage, frappe de documents; organisation de réunions, gestion des commandes de produits)
  

• INMARK - Analyste des Etudes de Marché Trilingue

  2007 - 2007 1. Produire des rapports hebdomadaires et mensuels sur les paramètres primaires en ventes et marketing à l'aide des applications Microsoft SQL/ Access/ Excel et Microsoft CRM pour les départements des ventes, marketing et l’équipe de gestion. Ces rapports sont :
  - Rapports des ventes
  - Rapports Compuscript
  - Rapports des appels d’activités
  - Rapports des parts de marché.
  
  2. Gérer les diverses données de ventes et de marché ainsi que les bases de données de l’entreprise :
  - Assurer une mise à jour de toutes les bases de données (données de ventes, appels d’activités et parts de marché)
  - Valider l’intégrité et stabilité des bases de données
  - Effectuer les requêtes et outils nécessaires pour accéder et recueillir les données disponibles aux utilisateurs (ex : CRM, Excel)
  - Travailler conjointement avec des tierces parties afin d’obtenir, valider et livrer des données requises.
  
  5 Mois

• PLANNER MEDIA - Assistante Commercial Trilingue

  2006 - 2006 - Traduction de documents médicaux et pharmaceutiques : de l'anglais à l'espagnol et de l'espagnol à l'anglais
  
  - Responsable des dossiers de presse et de la méthode de marketing clipping
  
  - Développement sous Access de la base de connées du groupe PLANNER MEDIA
  
  - Participation au développement et á l'ergonomie de sites web
  
  12 Mois

Formations

• Advancia

  Paris 2010 - 2010 Diplôme de Français des Affaires Niveau C1

• Universidad De Zaragoza (Zaragoza)

  Zaragoza 2009 - 2010 Master en Management Evenementiel

• University Of Liverpool (Liverpool)

  Liverpool 2007 - 2008

• Universidad Antonio de Nebrija (Madrid)

  Madrid 2005 - 2009 Marketing et Communication en Anglais

Réseau

• Angélique LEQUAI

• Clémentine GUYADER

• Frederic MILON

• Guy BOSSI

• Idrissa DIOP

• Lauren THILLIER

• Leslie BOUCHAUD

• Regis BONNETERRE

• Sylvain TACQUET