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Clare TAYLOR

DOVER

En résumé

J'ai travaillé dans l'industrie touristique pour plus de 30 ans et j'ai commencé mon travail à douvres à l'hoverport. J'étais un hôtesse à bord de l'hovercraft aussi bien que étant basé à l'hoverport pour le grand partie de mon emploi. Après j'ai eu mes 3 enfants, j'ai travaillé pour un T.O. à douvres, Travel Market, pour 26 ans jusqu'à la fermerture, (malheureusement), de l'entreprise à la fin de 2012. J'étais la responsable du bureau et des réservations.

J'ai commencé mon travail à MyFerrLink au mois d'avril 2013 et je suis Groupe Continental Directeur des Ventes.

Mes compétences :
Ferries
existing skills
Travel insurance
Staff Management
Shorthand
Project Team Skills
Microsoft Word
Microsoft Office
Microsoft Excel
Excellent customer service skills
Development of the Continental Coach and Group Sal

Entreprises

  • MyFerryLink - Continental Group Sales Executive

    2013 - maintenant

  • Dover Calais Ferries Limited - Continental Group Sales Executive

    2013 - maintenant Employment History and responsibilities:
    Continental Group Sales Executive,
    Development of the Continental Coach and Group Sales, primarily from France
    Communication in French to key continental accounts relating to reservations and onboard group meals
    Establishing the presence of MyFerryLink on the English Channel and attending trade and commercial exhibitions, working on the Company Stand.
    Building business from this important Market Sector and organising meetings with continental clients
    Creating and activating client accounts in the MyFerryLink Seapax Reservations system

  • The Travel Market Limited - Office and Customer Service Manager

    2002 - 2012 Managing the general daily running of the office and staff, training new customer service advisors and promoting best practice customer service throughout the team
    Responding to customer's written and verbal complaints in English and French
    Providing pre and after sales support to customers by email and telephone
    Negotiating short and North Sea ferry commercial rates as well as Western Channel, Eurotunnel and Eurostar
    Working with French Tourist Boards to promote their regions and attending workshops and exhibitions
    Writing and preparing Company brochures for printing and liaising with printing companies for publishing

  • Travel Market Limited - Short Breaks Manager

    1999 - 2002 Managing a team of 10 short breaks staff
    Continental hotel contracting and packaging with Channel crossings for short breaks to be sold to groups and individuals
    Vetting and visiting continental hotels
    Organising European Tours for Motorsport groups
    Arranging and accompanying staff educational trips to continental hotels, company mobile homes in France and Spain and ferry operators

  • Travel Market Limited - Reservations Supervisor

    1994 - 1999 Supervising a team of 32 Contact Centre staff
    Ensuring that telephone calls were answered quickly and efficiently and assisting with calls, as required, in English and French
    Selling tickets for Eurotunnel, Eurostar, P&O Ferries, SeaFrance, DFDS Seaways, LD Lines, Brittany Ferries, Irish Ferries,
    Southern Ferries, Stena Line, Wightlink, Isle of Man Steam Packet Ferries, Condor, Northlink and Transmanche.

    Operating ferry and train reservations systems, including P&O Dolphin, SeaFrance Seapax and Eurostar Elgar Direct.
    Staff rosters and annual leave
    Selling travel insurance, hotels, mobile homes in France and Spain, ferry, Eurotunnel and Eurostar reservations and working on the Company Exhibition Stand.

  • The Travel market Limited - Coach Group Organiser

    1992 - 1994 Organising coach companies, couriers and groups travelling to Paris, Amsterdam and Brussels every weekend
    Booking hotels and sightseeing trips for coach groups in each city
    Compiling and submitting rooming lists, courier packs, greeting clients before they boarded their coaches at Dover Port ,

  • Travel Market Ltd. - Responsable du Bureau et des Réservations

    1992 - 2012 J'ai fait les réservations pour les individuels et les groupes et j'ai organisé beaucoup de tours en europe sûrtout pour les clubs d'automobilistes et j'ai travaillé avec tous les opérateurs maritime, les autocaristes et plus de 200 hôteliers en France et le reste de l'europe.

  • Hoverspeed - Purserette

    1976 - 1983

Formations

  • Gare Montparnasse

    Paris 1973 - 1974

  • East Berkshire College (Langley Slough)

    Langley Slough 1972 - 1975 LCC Advancé Diplome

  • East Berks College (Maidenhead)

    Maidenhead 1972 - maintenant Diploma

    London Chamber of Commerce Business Diploma with Advanced French -
    Student work experience- Gare Montparnasse, Paris
    ``A'' Level English, History and French - Maiden Erlegh School, Earley

    References available on request

  • Maiden Erlegh (Reading)

    Reading 1965 - 1972 "A" Level French, English, History

  • Maiden Erlegh School (Earley)

    Earley 1965 - maintenant ``A'' Level

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