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Executive Relocations - France
- Integration & Transition Director
Gennevilliers
2011 - maintenant
1) ANSWER TO RFP :
- Appreciate clients' needs in terms of service delivery,
- Assess the best price according to tasks, services to deliver for each services,
2) ORGANISATION / PLANIFICATION OF TRANSITIONS :
- Défine action plan with client according to priorities, timeframe...
- Organise and set up transition meetings with the client,
- Assess, recruit and train new team members,
- Plan out new processes,
- Write down work processes,
- When necessary, customize our IT System with Support & Dvpt Director,
3) SET UP AND FOLLOW UP OF INTERNAL WORK DOCUMENTS :
- Make sure of good use of internal documents, especially for operational team,
- Follow up on work documents used by operational team members,
- Make sure all documents are recorded as per internal process,
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Pricoa Relocation France
- Associate Manager / Team Lead
1999 - 2010
(Subsidiary of Prudential Financial) Paris, France
TEAM LEAD / ASSOCIATE MANAGER (2005 to Dec 2010)
• Responsible for the service delivery providing relocation services globally for a large French company,
• Client revenue in 2009 : 1,5 million €, Forecasted client revenue in 2010 : 2 million €,
List of services provided : immigration, destination services, cost management etc,
• Act as an escalation point for client and the team members,
• Manage a team of 8 International Assignment Managers and 2 Admin support,
• Issue resolution, team performance and training yearly performance reviews, rewards and recognition, evaluation of the staffing needs, recruitment, training and development,
• Reporting and data analyses for internal use and for the client,
• Writing and updating Operational Procedures,
• Monitoring Service Quality ( assignees and client surveys),
• Part of the French management team, working closely with the other managers ( HR, Finance, Business Development etc),
TENANCY AND EXPENSE PROCESSING MANAGER (1999-2005)
• Managed team of 4 employees,
• Managed the funds of all tenancy management clients : total of 165 properties in 2005,
• Managed "helpline" service by responding to assignee requests for assistance with home repair and researching and recommending resources,
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Parfums de Femme
- Manager
1996 - 1998
- Managed retail sales team of 5 employees. Established daily revenue objectives and achieved 5% increase in revenue in one-year period.
- Conducted competitor analysis on pricing and marketing stategies,
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Histoire d'Or - Paris
- Assistant Manager
1993 - 1996
- Managed staff scheduling to ensure appropriate coverage during peak retail hours, worked closely with staff to ensure all internal sales and marketing policies were adhered to,
- Reduced delays in after-sales service for special orders and repairs by recommending and implementing new internal processes,
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Town Hall - Les Mureaux, France
- Project Manager - Communication - Military Service
1992 - 1993
- Worked closely with the Ministry of Defense to develop a local newspaper for the community of les Mureaux. Establishing a communication plan, drafting articles, arranging advertising, coordinating and distribution of newspaper,
- Coordinated an exposition to promote new activities and development of the town,
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Parfums Rochas - Poissy, France
- Sales Assistant
1989 - 1992
- Supported sales team through assisting with the development of sales plans and objectives setting,
- Conducted study on the re-launch of a perfume line to renew retailers, evaluated direct impact of sales from television commercials for targeted product lines,
