Paris
David Dufresne is a senior manager, affiliated with Accenture's Consulting group based in Kuala Lumpur, Malaysia. He is a member of the Communication, Media, and Technology business unit. His focus has moved from the planning, design and implementation of contact center/Voice architectures on large engagements to the Delivery area of BI and Analytics, now helping our leaders to develop their IT strategies.
He has significant experience in the program and delivery management of large international implementation projects accross multiples workforces.
He speaks and writes fluently in French and English, and communicates in Spanish.
Mes compétences :
Delivery management
Télécoms
Direction de projet
Serveurs vocaux
Assurance
Outsourcing
Offshore
Centres de contacts
Services Mobiles
Information Technology
CTI
Gestion de la relation client