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Debaerdemacker GRÉGORY

Bezons

En résumé

My diversified experience allowed me to adapt to various contexts and environments related to the Managed Services activities. After having managed about fifty collaborators with a budget of 13M€/year for prestigious customers, I am now aiming to use the whole range of my experience within a company offering international projects. Pragmatic and empathic, I never lose sight of my objective.

Entreprises

  • Atos - Contract Manager

    Bezons 2008 - maintenant  Negotiates and ensures the proper performance of the contracts
     Handles the entire financial management of the accounts
     Builds enduring value-added relationships for the customers (seminars, workshops, etc.)
     Assists the customers in their cost reduction policies (offshore transition)
     Ensures service provision, attends the steering committees and chairs the strategic committees
     Presentation of ATOS offers to its customers (fertilization)
     Attends the customers pre-sales
     Optimizes the quality of service, the performance, the resources in order to increase profitability
     Negotiates with and represents the company to the suppliers and the customers
     Advises the customers on their strategic choices
     Creates a strong relationship within the SI between business and the services branch

    Redcats, Outsourcing of production 24/7: Mainframe, As400, Exadata, Network, TME, housing.
    Kingfisher Continental Europe: Service Desk, Production, Technical Administration, Sofware distribution and Application management.
    Quelle, whole Outsourcing 24/7 : Service desk, Production, Network, TME, application management, housing.
    Commerce BtoC : (3 Suisses, Blanche porte, Becquet...) : Service desk, On site support and packaging.
    Norauto : monitoring and housing of servers in 24/7.
    Cofidis : monitoring in 24/7.

  • Atos - Delivery Manager

    Bezons 2004 - 2007 Responsibilities : Management of an international Service Desk, of production, of télédistribution and of the technical administration for Castorama France (100 stores), Brico-Dépôt France (80 stores), Castorama Italy (30 stores), Brico-Dépôt Spain (11 stores), Castorama Poland (50 stores) and Castorama Russia (15 stores).
     Management of 50 persons
     Integration of the service desk for Castorama Italy (Business + technique)
     Integration of the service desk for Brico dépôt Spain (Tilling, Business & technique)
     Management of 10 collaborators providing technical assistance
     Implementation of a business vision of the services instead of a technical vision
     Follow-up of the suppliers for Kingfisher
     Ensures the planning, the sequencing, the follow-up and the control of the operational resources in order to reach the service levels
     Implementation of the ITIL processes : Incident and problem management
     Decreasing of the number of incidents by 25%
     Worldwide optimization of the processes handling the incidents
     Implementation of the SLA
     Creation and updating of a catalog of services
     Measurement of customer satisfaction (Qualitative & Quantitative)
     Support of the customers projects (Transformation of the back office, etc.)
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