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Denis COUBARD

LA JUMELLIERE

En résumé

Dirercteur Service Clients & Expositions.
Management hiérarchique et opérationnel des équipes :
- Support Téléphonique.
- Administration des Ventes
- Devis
- Service après-ventes
- Expositions Négoces
- Merchandising GSB
Membre du Comité de Direction

20 ans d'expérience en management d'équipes pluridisciplinaires au service des clients professionnels.

Mes compétences :
Servers
Support
Service
Administration des ventes

Entreprises

  • Etablissements Sogal - Directeur Service Clients

    LA JUMELLIERE 2014 - maintenant
  • NEC FRANCE - Customer Service and Support - EMEA Senior Manager

    2009 - 2014 In charge of hotline, field delivery and Center of Expertise for NEC France IT Platforms & Solutions (NEC Servers, Storage and Software solutions)
  • NEC Computers SAS - COE Desktop-Notebook and ESMA Manager

    2007 - 2009 Manager of Level 1 (hotline) and Level 2 Support Teams for Desktop, Notebook and Server business customers.
    Manager of the ESMA (Escalation Management) team.
  • Philips Mobile Phones - Customer Tech. Support - Senior Manager

    Suresnes 1998 - 2007 Philips Mobile Phones : Business Group part of Philips Consumer Electronics.
    Senior Manager in charge of the Customer Technical Group (6 engineers / 2 technicians).
    Missions : Ensure before-sales support to GSM operators in Europe for new product technical validation and market introduction. Samples preparation and management. Be the voice of the GSM operator in the product specifications. Set-up configuration process and tools with the provider and the industrial partner. Human, Budget and Tools management of team.
    Achievements : Quality of support highly apreciated by the main Operators in Europe (Orange group, Vodafone, T-Mobile, Amena, Telefonica, Wind etc....). More than 200 successful product acceptances obtained over 7 years.

Formations

  • Ecole Nationale Supérieure Des Arts Et Métiers (Paris)

    Paris 1993 - 1996

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