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Gestetner S.A.
- CONFIGURATION TECHNICAL SUPPORT
maintenant
Providing technical support to customers about different kind of issues related to communications between scanners, printers, faxes, photocopiers. Installation and configuration on servers and workstation on different Operative Systems (windows, Mac, AS/400, etc.)
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Emerio Globesoft
- Project Director
2017 - maintenant
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ZURICH INSURANCE PUB LIMITED COMPANY
- Global Head of Service Management
Paris
2015 - 2017
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HCL technologies
- Service Delivery Manager
PARIS LA DEFENSE
2015 - 2015
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HCL technologies
- Senior Manager
PARIS LA DEFENSE
2014 - 2015
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NTT Europe Ltd
- Customer Service Manager
Londres
2012 - 2013
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NTT Europe
- Customer Service Manager
2012 - 2013
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Ecole Supérieur de Commerce Bretagne Brest
- Lecturer on Trade Negotiation
2012 - 2012
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Ecole Supérieur de Commerce Brest-Bretagne
- ASISTENTE D'INVESTIGATION
2010 - 2011
Internship: 10/2010 - 05/2011
Marketing Junior Consulting
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ATLAS INTERNET SOLUTIONS S.A. - NTT Communications
- Premier Service Manager
2009 - 2010
• Definition of strategy to deliver the IT service according to ITIL methodology.
• Managing of local teams.
• Reporting the evolution of the service.
• Evaluating results of service according to the SLA agreed.
• Definition of best practices to improve de service.
• Creation of budgets related to the service.
• Creation of new personalized plan to improve the IT platform of each customer.
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Atlas Information Technology S.A./ NTT EU
- PREMIER SERVICE MANAGER
2009 - 2010
• Definition of strategy to deliver the IT service according to ITIL methodology. In agreement with our partner in UK, France, Spain and Germany.
• Coordination with local teams according to customer's requirements.
• Evaluating and reporting results of service according to the SLA agreed.
• Reviewing of best practices to improve de service.
• Creation of budgets related to the service.
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SOPRA GROUP
- SUPPORT & QUALITY TESTING ENGINEER / PROJECT MANAGER
Paris
2008 - 2009
Gas Natural Company
SAP IS-U: Support and testing of SAP IS-U applications, main operational process: accounting, prices, etc.
SAP PM: Support and testing of SAP PM applications, related to operational process.
Managing and reporting the service results weekly, and planning and controlling monthly interventions.
Generalitat of Catalonia – Project Manager
Managing software/hardware and telecommunications projects to improve the service of different emergency departments.
Performing the process of selecting providers.
Analyzing and evaluating key requirements in each area of development (software, hardware, and telecommunication).
Planning the project of each punctual project (software, hardware, resources, etc.) according to the stakeholder’s requirements.
Organizing workshops.
Providing full information about the status of each project.
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Sopra Group Spain
- SUPPORT & QUALITY TESTING ENGINEER / PROJECT MANAGER
2008 - 2009
Gas Natural Company
SAP IS-U: Support and testing of SAP IS-U applications, main operational process: accounting, prices, etc.
SAP PM: Support and testing of SAP PM applications, related to operational process.
Managing and reporting the service results weekly, and planning and controlling monthly interventions.
SAP CO-PA, FI-CA, RH: Tester engineer Corporative applications May ‘08 – June ‘09
Generalitat of Catalonia – Project Manager
Managing software/hardware and telecommunications projects to improve the service of different emergency departments.
Performing the process of selecting providers.
Analyzing and evaluating key requirements in each area of development (software, hardware, and telecommunication).
Planning the project of each punctual project (software, hardware, resources, etc.) according to the stakeholder’s requirements.
Organizing workshops.
Providing full information about the status of each project.
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Interfacom S.A.
- PRODUCT LAUNCH ENGINEER
2006 - 2008
Developing and managing the launch of new software and hardware products.
Planning the project, coordinating providers, stakeholders, and human resources (multicultural team)s.
Participating in cross functional teams to optimize productivity.
Conduct the support process.
Prepare product’s documentation.
Technologies involved: Oracle, Java, servers, windows 2003 server, exchange, VPN, CISCO router. Communication GRPS, GSM, radio
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Interfacom SA
- PROJECT MANAGER - IT ENGINEER
2006 - 2008
Developing and managing the launch of new software and hardware products.
Planning the project, coordinating providers, stakeholders, and human resources (multicultural team)s.
Participating in cross functional teams to optimize productivity.
Conduct the support process.
Prepare product’s documentation.
Technologies involved: Oracle, Java, servers, windows 2003 server, exchange, VPN, CISCO router. Communication GRPS, GSM, radio.
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Emergia C.E/ JAZZTEL SPAIN
- CONFIGURATION TECHNICAL HELPDESK
2005 - 2005
Providing technical support to medium size customer in technologies related to Internet configuration, ADSL, frame relay. Routers, modems for Jazztel’s customers.
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Gestetner S.A.
- CONFIGURATION SUPPORT ENGINEER
2005 - 2006
Providing technical support to customers about different kind of issues related to communications between scanners, printers, faxes, photocopiers. Installation and configuration on servers and workstation on different Operative Systems (windows, Mac, AS/400, etc.)
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Consulate General of Peru in Barcelona, Spain
- IT APPLICATION MANAGER - DATABASE ADMINISTRATOR
2003 - 2007
Database administration. - SQL Server, Access.
Networking administrator - MS Windows Server 2003.
Router configuration.
Application Management.
Web developer.
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Morin Foundation
- IT ENGINEER
2003 - 2004
Technical support to final users, improving IT office.
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ONG Proyehum
- PROJECT MANAGER JUNIOR
2002 - maintenant
Creating projects involved in cultural and personal development for foreign people. Financial budgets, tasks, resources involved.
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Carlos Correa Architecture Office
- IT TECHINICIAN
2002 - 2003
Providing technical support to end customers in the office.
Maintaining software applications, communication network.
Creating new application for end-user as database system, software applications.
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Velasco Distribution Store
- LOGISTICS CONTROLLER
2000 - 2001
Developing main responsibilities related to logistic processes.
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SEDALIB S.A
- GIS PROJECT LEADER
1997 - 2000
Managing GIS project.
Controlling the human resources (4 people), technical resources, implementing process to control the project.
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Antenor Orrego University - Peru
- QUALITY PROCESS JUNIOR CONSULTANT
1996 - 1997
Implementing new procedures to improve the quality service process in the Administrative Area of the university.
