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Eric GATEAU

Paris

En résumé

With more than 20 years of experience shared between Industry and Telecom sectors, I acquired an in-depth knowledge in Service Management from Order to Cash, including Pre sales, Sales, Supply Chain, Build, Run and Invoicing.

I implemented complex business processes and developed a strong customer relationship and change management skills in an international environment. This led me to get an integrated view on how the business operates, taking into account all supporting activities as Marketing, Strategy, Financial and Human Resources

Mes compétences :
6 SIGMA
Anglais
Anglais et espagnol
Anglais et espagnol courants
Animation
Bureautique
Direction de projet
Espagnol
Facilitation
Gestion de crises
Langues
Logistique
Néerlandais
Outils bureautique
SAP
SAP r 3

Entreprises

  • Orange France - Head of Consumer Intervention and Local Loop Department

    Paris 2013 - maintenant The department of Consumer Intervention and Local Loop groups includes about 210 employees distributed on 3 geographical departments of Picardy. The mission is to insure:
    · the interventions in production and in maintenance for the consumer customers and for the third operators within the framework of the unbundling,
    · the maintenance of the local loop.

  • Orange Business Services - Service Solution Expert

    2012 - 2013 Create and propose Service Solutions in pre sales phase.
    Contribute to the development of commercial proposals by providing the salesperson the elements for the Service Solution: governance, P&L, process.
    Drive the identification and the control of the risks and lead the supporting resources.

  • Orange Business Services - Account Service Manager

    2005 - 2011 Build service strategy and lead service team to ensure high customer satisfaction;
    Coordinate production and post sales and billing service activities;
    Contribute to service revenue

  • GlobeCast Groupe France Telecom - Quality Director

    2002 - 2005 Set up a process based organization in France: Business Process reengineering, definition of Roles and Responsibilities, change management with HR and Unions

  • DutchTone NL Groupe France Telecom - Project Manager

    2000 - 2002 Pilot corrective actions within the IT department;
    Set up project management tools;
    Train and coach Project Managers.

  • Unilog - Consultant at DutchTone

    1998 - 2000 For France Telecom / Dutchtone NL
    Develop acceptance tests for SAP, BSCS and Vantive

  • General Electric Medical - Chef de Projet

    Paris 1992 - 1998 Mission : Concevoir, proposer et piloter des stratégies d’affaire pour améliorer la qualité, réduire les coûts et les délais des pièces détachées

  • General Electric Medical - Agent de Maitrise

    Paris 1990 - 1992 Mission : Organiser l’atelier de réparation du service Logistique Europe
    - Mettre en place un système de gestion des activités en fonction des priorités des magasins ; Réduire de 60% les délais de réparation
    - Encadrement d’une équipe de 15 techniciens

Formations

Réseau

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