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Fabien CHAISE

PARIS

En résumé

My passion is bringing disruptive high-end technologies to B2B and B2C customers worldwide.

Building up new international teams, and providing best performance products & services to customers, is always a thrilling challenge to me.

After Digital TV solutions back from late 90s, to X-Ray detection systems for goods and people security, to friendly humanoid robots, I’m looking for new opportunities to improve everyone’s life.

VP/EVP contact information from past work experience are available upon request.

Entreprises

  • Softbank Robotics Europe - Fleet Services Director

    2013 - maintenant Worldwide set-up of Customer Services for Softbank humanoid robots (NAO, Pepper).
    - Expat for 12 months in Tokyo (Japan) & 3 months in Boston (USA).
    - P&L, KPI, daily operations (headcount 30+ including Customer Care, Repair, Spare Parts & Logistics, Documentation & Training teams), CRM (Salesforce), ERP (SAP) and continuous improvement of process & services (SW tools: DokuWiki, Moodle, SQL, php...).

  • Nagra France - Manager R&D

    2006 - maintenant Produits d'accès conditionnel pour les opérateurs de Télévision Numérique. Coordination multi-sites (France, Suisse, Chine).

    Management des équipes R&D suivantes :
    • Test & Automation tools
    • STB Validation (mise en place de l'activité)
    • STB Integration
    • CAS System Integration

  • Smith International - Chef de projet

    Billère 2003 - 2006 X-Ray cargo inspection systems (HCV – Heimann CargoVision)

    • In charge of 3 major projects for Japan Customs, in collaboration with local partner MHI (Mitsubishi Heavy Industries)
    • Personnaly providing technical answers to tender calls, specifications, on-site acceptance, support
    • Advanced coordination of internal teams (schedule, resources, risks, software development, QA)

    Project finished on-time and on-budget with excellent customer satisfaction feedback.

  • Canal+ Technologies - Chef d'équipe et de projet

    Issy-les-Moulineaux 1999 - 2003 MediaHighway middleware and interactive applications for Digital TV Set-Top Boxes.

    • Development of C and Java embedded packages [9 months]
    • Team Leader of the Technical Support team (10 engineers), in charge of source code and configuration management, middleware integration, support to Java application developers [1.5 year]
    • End-to-end Project Leader for ASTRO TV operator in Malaysia [1.5 years]

  • Sagemcom - Développeur logiciel

    Rueil-Malmaison 1996 - 1999 Digital TV set-top boxes.

    • Development of assembler microcode for the demultiplexer/descrambler chip, with performance characterization [3 months]
    • Development of embedded real-time drivers [15 months]
    • Technical coordination of 6 team members working on the signal acquisition chain drivers [18 months]

  • DCNS - Scientifique du Contingent

    Paris 1995 - 1996 Within the IT team :
    • In charge of the Windows NT 3.51 corporate network
    • Support to users
    • Assessment of new hardware and software

  • Orange - Stagiaire

    Paris 1995 - 1995 Within the Orange Labs team (formerly CNET - France Telecom), joined a project of a new audio-video chip based on VLIW architecture (Very Long Instruction Word).

    • Development of assembler librairies for MPEG2 video real-time encoding/decoding
    • Performance characterization

  • Motorola Mobility - Stagiaire

    Toulouse 1994 - 1994 Within the Irvine Motorola center (Scotland), development of a tool to automate the reports of HC11 microcontrollers tests.

    Environment: Unix, Shell, Awk, C, and a language specific to the testing equipment.

Formations

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