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Franck OHIER

ST DENIS

En résumé

Service Delivery Manager on Large Accounts

+10 years in IT environment, solid & successfull experience in service delivery management. New business on existing accounts ; responsability of several large french accounts.

Specialties: Service Delivery Delivery and Team Management
- Service level management of outsourcing and insourcing contracts
- ITIL Methodology and Change Manager certified
- Green Belt certified
- Work in international environment
- Team management

Entreprises

  • T-Systems - Team Leader SDM

    ST DENIS 2012 - maintenant - Responsible for the Service Delivery on the CSS and DSS service lines (Infrastructure, SAP, Open Systems and Desktop)
    - Team management of 8 people

  • T-Systems - Service Delivery Manager

    ST DENIS 2010 - maintenant - Manage the Operation of several Outsourcing internationnal contract
    - Infrastructure Management (industry)
    - Responsible of P&L and Service Level Agreement (SLA)
    - Communication and reports
    - Customer Satisfaction
    - CA : 8 M€/Y

  • Atos - Delivery Manager

    Bezons 2006 - 2010 - Manage the Operation of insourcing contract (Public sector)
    - Infrastructure Management
    - Inplemente change and incident management
    - Manage on site team (24 people)

  • Hewlett Packard - Account Delivery Manager

    COURTABOEUF 2000 - 2006 - Manage the Operation of several Outsourcing contract
    Infrastructure Management (editor, industry and telco)
    - Responsible of Profit & Lost and Customer Satisfaction
    - Change and incident management, IT Operation, ITIL consulting and implementation
    - Leading an Delivery team (12 people)

  • Capgemini - Manager Service Desk

    SURESNES 1997 - 2000 - Manage Service desk and provider
    - Leading an Delivery team (6 people)
    - Steering committee and KPI

  • IBM Global Services - IT Support and Management

    Bois-Colombes Cedex 1995 - 1997 - Support server and desktop services
    - Team’s management in a PC department

Formations

Pas de formation renseignée

Réseau

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