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Frederic CASTANIER

Boulogne-Billancourt

En résumé

Mes compétences :
SLA
Financial management
help desk
Project Management
ITIL
disaster recovery support
delivery service management
delivery management
Y2K
VSE
UNIX
Technical Support
Responsible for the transition project
Responsible for Utility Services infrastructure so
Resource management
MVS
Linux
JCL
ITIL processes implementation
IMS user support
IBM AS400 Hardware

Entreprises

  • Renault - Account Delivery Executive

    Boulogne-Billancourt 2012 - maintenant Responsible for Utility Services infrastructure solution to support the development of new telematics (in car electronics) services for its electric cars

    In parallel, in charge of various perimeters transition project management,

    * Implementation of application packaging services for workstations at Renault. ;
    * Move SCOR equipments from Client site to HP datacenter. ;
  • Renault - Account Delivery Executive

    Boulogne-Billancourt 2012 - maintenant Responsible for Utility Services infrastructure solution to support the development of new telematics (in car electronics) services for its electric cars

    In parallel, in charge of various perimeters transition project management,

    * Implementation of application packaging services for workstations at Renault. ;
    * Move SCOR equipments from Client site to HP datacenter. ;
  • Société Générale - Account Delivery Executive

    PARIS 2011 - 2012 In charge of Production for NEO perimeter (including 1500 Windows servers and Infrastructure supporting the virtualization services, workstation and e-mail hosting environments).

    * Delivery Manager for ;
    * Establishment of a new organization and processes HP while ensuring the level of nominal services. ;
    * Guarantor for Client satisfaction. ;
    * Guarantor for service quality and contractual Service Level Agreement. ;
    * Active participation in project management for transition and transformation consisting, among other things, program to outsource IT Production in India (Best shore).

    * Functional management teams (70 people) ;
  • Société Générale - Account Delivery Executive

    PARIS 2011 - 2012 In charge of Production for NEO perimeter (including 1500 Windows servers and Infrastructure supporting the virtualization services, workstation and e-mail hosting environments).

    * Delivery Manager for ;
    * Establishment of a new organization and processes HP while ensuring the level of nominal services. ;
    * Guarantor for Client satisfaction. ;
    * Guarantor for service quality and contractual Service Level Agreement. ;
    * Active participation in project management for transition and transformation consisting, among other things, program to outsource IT Production in India (Best shore).

    * Functional management teams (70 people) ;
  • Bristol-Myers Squibb - Account Delivery Executive

    Rueil-Malmaison cedex 2008 - 2011 In charge of delivery service management for international outsourcing contract (Hosting & Workplace services) for France (4 sites), for Spain, for Portugal, for South Africa and Turkey (2 sites)

    * Delivery Manager for
    * Guarantor for Client satisfaction. ;
    * Guarantor for service quality and contractual Service Level Agreement. ;
    * Force of proposal for the improvement and the productivity of the Production

    * Financial management
    * Negotiations for additional benefits

    * Functional management teams (30 people) ;
  • Bristol-Myers Squibb - Account Delivery Executive

    Rueil-Malmaison cedex 2008 - 2011 In charge of delivery service management for international outsourcing contract (Hosting & Workplace services) for France (4 sites), for Spain, for Portugal, for South Africa and Turkey (2 sites)

    * Delivery Manager for
    * Guarantor for Client satisfaction. ;
    * Guarantor for service quality and contractual Service Level Agreement. ;
    * Force of proposal for the improvement and the productivity of the Production

    * Financial management
    * Negotiations for additional benefits

    * Functional management teams (30 people) ;
  • Carrefour - Consultant

    Massy 2008 - 2008 on temporary posting at Rabat (Morocco) - EDS - Carrefour Account
    On secondment for 3 months to Morocco (Rabat) within EDS location in order to implement resources, governance, process and procedures necessary to deliver Production services.
  • Carrefour - Consultant

    Massy 2008 - 2008 on temporary posting at Rabat (Morocco) - EDS - Carrefour Account
    On secondment for 3 months to Morocco (Rabat) within EDS location in order to implement resources, governance, process and procedures necessary to deliver Production services.
  • JCDecaux France - Service Delivery Executive

    Neuilly-sur-Seine 2006 - 2008 In charge of delivery management for JC-DECAUX (Infrastructures, applications et, from February 2007, implementation of CYCLOCITY services - VELIB).

    * Operation Manager on Client datacenter with 900 servers (650 Windows, 250 UNIX/LINUX) and 60 business applications + management of a team of 80 people divided mode, dedicated on customer's site and co-located on supervision and administration from EDS location.

    * Delivery Manager ;
    * Organization of daily and weekly operational, technical and security projects committees and steering committees. ;
    * Design and realization of the reporting / monitoring of Service quality indicators ;
    * Guarantor for service quality and contractual Service Level Agreement. ;
    * Force of proposal for the improvement and the productivity of the Production

    * ITIL processes implementation

    * Financial management ;
    * Guarantor of the financial management of the account ;
  • JCDecaux France - Service Delivery Executive

    Neuilly-sur-Seine 2006 - 2008 In charge of delivery management for JC-DECAUX (Infrastructures, applications et, from February 2007, implementation of CYCLOCITY services - VELIB).

    * Operation Manager on Client datacenter with 900 servers (650 Windows, 250 UNIX/LINUX) and 60 business applications + management of a team of 80 people divided mode, dedicated on customer's site and co-located on supervision and administration from EDS location.

    * Delivery Manager ;
    * Organization of daily and weekly operational, technical and security projects committees and steering committees. ;
    * Design and realization of the reporting / monitoring of Service quality indicators ;
    * Guarantor for service quality and contractual Service Level Agreement. ;
    * Force of proposal for the improvement and the productivity of the Production

    * ITIL processes implementation

    * Financial management ;
    * Guarantor of the financial management of the account ;
  • RTE - Réseau de transport d'électricité - Service Delivery Executive

    Puteaux 2006 - 2006 Reorganization of governance and reporting to optimize costs, while ensuring the quality of service, SLA compliance and Client satisfaction
  • RTE - Réseau de transport d'électricité - Service Delivery Executive

    Puteaux 2006 - 2006 Reorganization of governance and reporting to optimize costs, while ensuring the quality of service, SLA compliance and Client satisfaction
  • Société Générale - Service Delivery Executive

    PARIS 2004 - 2006 In charge of service delivery for Société Générale account (Team of 70 people)
    * Production manager 24/7
    * 400 servers (Messaging and Office services) ;
    * Management of Service Level Agreement - Reporting ;
    * Resource management ;
    * Operation improvement plan
    * Financial follow-up ;
    * Establishment of the Organization (team 24/7 operation) and project team ;
    * deployment of ITIL processes ;
  • Société Générale - Service Delivery Executive

    PARIS 2004 - 2006 In charge of service delivery for Société Générale account (Team of 70 people)
    * Production manager 24/7
    * 400 servers (Messaging and Office services) ;
    * Management of Service Level Agreement - Reporting ;
    * Resource management ;
    * Operation improvement plan
    * Financial follow-up ;
    * Establishment of the Organization (team 24/7 operation) and project team ;
    * deployment of ITIL processes ;
  • Société Générale - Project Manager

    PARIS 2003 - 2004 * 1. Responsible for the transition project to transfer IT services management to EDS Delivery team. ;
    * 3 months of reversibility (recovery environment / setting up teams / bevels / PAQ / definitions and implementation of ITIL processes...) ;
    * Recruiting resources (70 people) ;
    * Establishment of operation team (help desk + monitoring + N1) 15 people in 24/24.

    * 1. Project Manager for Delivery in the pre-sale of the Société Générale outsourcing contract team ;
    * Construction and validation for operational and economic delivery model ;
    * Active participation in preparation and presentation of oral show of pre-sale team. ;
  • Société Générale - Project Manager

    PARIS 2003 - 2004 * 1. Responsible for the transition project to transfer IT services management to EDS Delivery team. ;
    * 3 months of reversibility (recovery environment / setting up teams / bevels / PAQ / definitions and implementation of ITIL processes...) ;
    * Recruiting resources (70 people) ;
    * Establishment of operation team (help desk + monitoring + N1) 15 people in 24/24.

    * 1. Project Manager for Delivery in the pre-sale of the Société Générale outsourcing contract team ;
    * Construction and validation for operational and economic delivery model ;
    * Active participation in preparation and presentation of oral show of pre-sale team. ;
  • Bouygues Telecom - Project Manager

    Meudon 2003 - 2003 * Development of the specification ;
    * Analysis and qualification of technical and organizational bidders responses ;
  • Bouygues Telecom - Project Manager

    Meudon 2003 - 2003 * Development of the specification ;
    * Analysis and qualification of technical and organizational bidders responses ;
  • HP - Acccount Delivery Executive

    COURTABOEUF 2002 - maintenant
  • BOUYGUES TELECOM - Project Manager

    Meudon 2001 - 2003
  • BOUYGUES TELECOM - Project Manager

    Meudon 2001 - 2003
  • Bouygues Telecom - Department Manager

    Meudon 2001 - 2002 ``Methods and process'' in charge to organize and optimize Production in terms of quality of service and lower costs
  • Bouygues Telecom - Department Manager

    Meudon 2001 - 2002 ``Methods and process'' in charge to organize and optimize Production in terms of quality of service and lower costs
  • IBM GLOBAL SERVICES - Service Manager

    Bois-Colombes Cedex 2000 - 2001 Service Manager of Altis Account and functional management team (45 people).
  • IBM GLOBAL SERVICES - Service Manager

    Bois-Colombes Cedex 2000 - 2001 Service Manager of Altis Account and functional management team (45 people).
  • IBM - Change Manager

    Bois-Colombes 1999 - 2000 In charge of coordination of projects & changes to anticipate Y2K without any impact for service delivery
  • IBM - Change Manager

    Bois-Colombes 1999 - 2000 In charge of coordination of projects & changes to anticipate Y2K without any impact for service delivery
  • IBM Global Services - Manager Department

    Bois-Colombes Cedex 1997 - 1999 analysts of the sectors operating banking and retail
  • IBM Global Services - Manager Department

    Bois-Colombes Cedex 1997 - 1999 analysts of the sectors operating banking and retail
  • Center of Marne La Vallée - Manager

    1995 - 1997 command Center of Marne La Vallée, in charge of monitoring all Clients infrastructures hosted in France, for all components (servers, applications, network) 24h/24 and 7d/7.
    AXONE
  • Center of Marne La Vallée - Manager

    1995 - 1997 command Center of Marne La Vallée, in charge of monitoring all Clients infrastructures hosted in France, for all components (servers, applications, network) 24h/24 and 7d/7.
    AXONE
  • IBM Global Services - Manager

    Bois-Colombes Cedex 1994 - 1995 for International network Help Desk team at Marne La Vallée
  • IBM Global Services - Manager

    Bois-Colombes Cedex 1994 - 1995 for International network Help Desk team at Marne La Vallée
  • AXONE - Manager

    1993 - 1994 for AS/400 and VSE environments & disaster recovery support teams at Collegien
  • AXONE - Manager

    1993 - 1994 for AS/400 and VSE environments & disaster recovery support teams at Collegien
  • IBM - Change/Incident/Problem manager

    Bois-Colombes 1991 - 1993 Change/Incident/Problem manager of Marne la Vallée Datacenter
  • IBM - Change/Incident/Problem manager

    Bois-Colombes 1991 - 1993 Change/Incident/Problem manager of Marne la Vallée Datacenter
  • Corbeil-Essonnes Datacenter - Change & Problem manager

    1988 - 1991
  • Corbeil-Essonnes Datacenter - Change & Problem manager

    1988 - 1991
  • Corbeil-Essonnes Datacenter - Change & Problem manager

    1985 - 1988 Manager of operating system and application team at Corbeil-Essonnes datacenter
  • Corbeil-Essonnes Datacenter - Change & Problem manager

    1985 - 1988 Manager of operating system and application team at Corbeil-Essonnes datacenter
  • Corbeil-Essonnes - Operator of operating

    1979 - 1985 system and application environments MVS (IMS, JCL) and IMS user support.
    * 1. Operator for APL & VM environments ;
    * 1. Technical Support Technique for VM environments. ;
  • Corbeil-Essonnes - Operator of operating

    1979 - 1985 system and application environments MVS (IMS, JCL) and IMS user support.
    * 1. Operator for APL & VM environments ;
    * 1. Technical Support Technique for VM environments. ;

Formations

Pas de formation renseignée

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