Business and technical partner with more than one decades of experience in the management of effective IT Client Support Services first in France, Spain, Italy and UAE in a global acting company.
- Collaborative leader with the ability to execute on stated objectives and strong customer service orientation, high creative will, deep understanding of market trends and high affinity for technology.
- More than 10 years of experience in the management of international and interdisciplinary teams.
- Successful implementation of new Site in Dubai and its extension 2 years after.
- Design and implementation of a new concept user oriented “Open Doors” which improves the IT knowledge for the users and improve their productivity.
- Experienced in managing budget and in remote vendor governance.
- Deep knowledge of IT Hardware, Infrastructure, Peripherals- and Standard Software Application.
- ITIL V3 certified
Mes compétences :
Gestion de prestataires
Conduite du changement
Amélioration de process
Gestion de la relation client
Gestion de projet