FTR in UAE - Abu dhabi, then in Holland , now in India Mumbai
• To provide technical support to customer on all Eurocopter civil fleet
• To guarantee product performance
• To support customer promptly with updated information on product, engineering and troubleshooting technique
• To build up an effective link with customer through daily direct contact
• To support customer's Engineering & Maintenance dept. to schedule daily works
• To collect field technical data
• To assist spare parts related issues
• To interface suppliers and customer
• To manage company and customer relation
FIELD TECHNICAL REPRESENTATIVE
Construction aéronautique
CUSTOMER SUPPORT ENGINEER
Eurocopter
BASIC MISSION
- Provide engineering assistance to the customer
- Monitor in-service events, identify potential impact and launche appropriate corrective action with the relevant design organisation.
-Ensure feedback of in-service experience, maintenance activities and significant issues to management, design organisation and the vendors.
MAJOR PROBLEMS TO BE SOLVED IN THE POSITION
•To ensure that all technical concerns and needs, raised by the customer, are well assessed and addressed within the defined
time scale.
•To analyse all in-service events to identify potential impact on airworthiness, reliability, quality, cost of ownership, passenger and crew comfort, and operational cost.
•To launch and progress appropriate actions towards vendors and/or design office organisation to define corrective actions.
•To ensure good adaptation of the design office/Vendor proposed fix to real customer in-service problem.
•To propose technical solutions, discuss them with the design office or vendors, and to ensure that they are fully considered.
•To create the customers information documents in order to ensure that the customers expectations and needs are fully reached.
•To initiate and progress necessary immediate actions to ensure aircraft continuous airworthiness.
•To use system knowledge and customer service skills to define and provide solutions to complex trouble shooting situations,
including AOG.
•To update and support the Eurocopter knowledge base
MAIN RESPONSIBILITIES
•To answer all technical queries raised by the Customers within the defined time scale.
•To analyse all in-service events to identify potential impact (including airworthiness, reliability, cost, etc.), launch and progress all actions necessary to find the cause of the events and initiate/follow-up development of corrective actions or product improvement with the Ec design organisation and the vendors.
•To provide Customers with relevant technical information using all Customer Services appropriate means or media.
•To provide Customers with in-situ technical assistance for trouble shooting.
•To provide technical stand-by (AOG) assistance.
•To provide Engineering support to other Customer Services departments.
•To ensure transfer of in-service experience and maintenance activities to the management, to other divisions of Customer
Services and Eurocopter design organisation including vendors.
•To attend technical meetings with Customer engineering and maintenance organisations.
