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Haithem ZERAI

TUNIS

En résumé

Country product/Merchandising manager chez Indigo Company

Mes compétences :
Service Coordination
Leadership
Operational strategic scheduling
Customer care
People management
Skill development management
Business management
Microsoft office pack
Operational management
Data mining and analysis

Entreprises

  • indigo company - Country product/Merchandising manager

    2018 - maintenant Market share and business development.
    Franchise management.
    Store set-up & startup projects.
    Data Collection and analysis.

  • Transcom Worldwide - Teletu // Italian operator // Activity manager Customer Service

    Vélizy-Villacoublay 2014 - 2018
    * Monitoring of flow (incoming / outgoing calls) in real time. ;
    * Management skills as needed and production constraints. ;
    * Implementation of the plan of all activities. ;
    * Production, preparation and dissemination of reports (hourly / daily
    / weekly / monthly / yearly).
    * Management of material stocks (helmets // Computers // IP
    phones).
    * Monitoring and management of service indicators and collaborators. ;
    * Inter-Service Coordination (technical// business
    support//operational direction....).
    * Administrative Tracking numbers (score // hours worked // tickets
    restaurants// vacations // Payroll).
    * Operational monitoring of staff (withdrawals // productivity rate). ;
    * Management of transportation for all employees. ;
    * Inter-effective management activities (according to need
    production).

  • Direct Phone Services - NRJ mobile// French operator & Activity manager Customer Service

    Albert 2010 - 2014 * Monitoring of flow (incoming / outgoing calls). ;
    * Production, preparation and dissemination of reports (hourly / daily
    / weekly / monthly / yearly).
    * Management of material stocks (helmets // Computers // IP
    phones).
    * Monitoring and management of service indicators and collaborators. ;
    * Inter-Service Coordination (technical// business support//operational
    direction....).

    * Administrative Tracking numbers (score // hours worked // tickets
    restaurants// vacations // Payroll).
    * Operational monitoring of staff (auxiliary // productivity rate). ;
    * Management of taxis (cabs commands evening). ;
    * Inter-effective management activities (according to need
    production).

    Outgoing unit manager

  • Direct Phone Services - Customer advisor

    Albert 2009 - 2010 : Direct Phone Services NRJ Mobile and CIC Crédit Mutuel //
    Customer advisor

    * February-June: Call customer service outlet. ;
    * June-December: claims service.

  • COMCAST - Telemarketer

    2007 - 2007 * Making appointment Mutual (insurance).
    * Making appointments bank.

  • ZAFIRA - Sales Representative

    2007 - 2008 * B2B and B2C coordination.
    * Monitoring transactions.
    * Achievement of productivity ups.
    * Customer Support.

  • Hotel CORNICHE PALACE - Restaurant cook // Snack Bar

    2006 - 2007 Restaurant cook // Snack Bar

Formations

  • Centre De Formation Touristiques D'Hammamet Karkouèn (Hammamet)

    Hammamet 2004 - 2006 BTP cuisinier

Réseau

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