En résumé

Operations management, IT Project management
Strategic planning, service delivery.
Cost reductions and P&L management.
International sites set-up projects
Business development and sales.

Specialties: Management, IT, Services, Call centers, BPO

Mes compétences :
Information Technology
Centre d'appels


  • L'Union Sociale pour l'Habitat (USH) and Mezzo (Groupe 3SI) - CIO - transition manager

    2013 - maintenant - Audit
    - Reorganization of the IT department
    - Budget planning and cost control
    - Strategic planning
    - Change management
    - Project management
  • Euro Tele Service (Groupe Crédit Mutuel) - Offshore Sites Director

    2010 - 2013 Offshore Contact Centers - Banking and Telecom (French MVNO)

    Managing our Tunisian subsidiary and our outsourced operations in Morocco: Customer Service, Inbound,Outbound calls and Back-Office activities
  • Cortix - Proxitel Communication - COO

    2007 - 2010 Board Member. Reports to CEO.
    Cortix provides internet solutions for mid-market (Spain and France)
    I've worked on:
    - Quality and customer satisfaction improvement
    - Strategy and organization

    I was Managing Director at Cortix Tunisia and Proxitel (650 people)

    Cortix Tunisia is specialized in websites development

    Proxitel (500 people) provides global solutions for its clients including: telemarketing services, sales services, customer services and support services (litigation, scoring).
    I've launched 2 large operations in September 2009 (200 new hired)
  • Stream International Inc. - Site Director

    2005 - 2007 Director - Stream Tunisia (Call Center)
    Reports to GM France

    450 people. Help Desk and technical support.

    I've recruited more than 200 people and launched 3 new large operations for IT leader companies.
    I’ve developed and managed operations for large US & European accounts (software, hardware industries, and ISP).
  • Sapphire Technologies - Managing Director

    2001 - 2005 IT company, subsidiary of Group Vedior France
    Reports to CEO (who was board member of GVF)

    - Global reorganization of the company (ex TBK Assistance)
    - New strategy implementation, focusing on 3 main activities : Business Intelligence, CRM, Infrastructure management
    - Business development (Grow up to 100 people - TO 8M€)
    - Strong financial improvement
  • CGI - Senior Manager

    Casablanca 1995 - 2001 Ex-UNILOG
    Project Management, Account Management, Recruitment