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Jacques BOURGEOIS

Nanterre

En résumé

Jacques is a highly motivated professional with a focus on results and delivery. He has strong business acumen and is able to translate demands into solutions within the given budgets and time frames. Due to his engineering background and broad experience in the Services, he is able to manage complex projects successfully. Jacques performs at his best in an international environment in a project/program management role with team members located in different countries.

Entreprises

  • ADP - Directeur de Projets, Vendor & Ancillary Services

    Nanterre 2012 - maintenant • Responsible for 3rd party vendor management including projects for printing, legislative and payroll compliance providers.
    • Develop ADP ancillary services strategy in Europe.

  • ADP - Regional Service Delivery Manager

    Nanterre 2009 - 2012 • Responsible for the transition of new Clients from Service Transition to Service Operation.

    Perform periodic review of the projects with the Regional Project Manager. Conduct meetings with the Client to introduce Client Services Processes. Organize Client Service to serve the new Client. Anticipate resource allocation. Manage the handover from Service Transition to Service Operation.

    • Manage Service Delivery (portfolio: Annual revenue $6.34M, 33 Live Units in EMEA).

    Conduct monthly regional operational meetings. Follow KPI. Manage escalation. Implement and manage dedicated action plans. Identify and develop new opportunities. Coordinate regional/global projects. Ensure consistency in the Service Operation across the countries and ensure Client satisfaction.

    Work in cooperation with the Account Managers, the Client Service Team Leaders and the Client Service Managers.

  • ADP - Quality Manager

    Nanterre 2006 - 2009 • Responsible for the SAS70 Certification for GlobalView® Europe, leading to unqualified reports for 3 consecutive years.

    Describe the payroll control activities and implement associated procedures. Manage the project with the audit firm. Conduct Design and Implementation Walkthroughs and conduct Audits on site.

    • Implement Service Operations processes.

    Describe and document processes (Payroll Procedure Manual, Handover process…)

    • Implement the KPI.

    With regards to the Service Definition and the Service Level Agreement, implement and deploy a standard set of Key Performance Indicators for our Clients.

    • Implement the Printing and the E-Archiving Services.

    Initiate and finalize the contract and the Quality Management Plan with the European Printing Center. Enhance printing services. Design and implement E-Archiving services.

  • ADP - European Account Manager

    Nanterre 2003 - 2005 • Manage the relationship with Multinationals (95,000 headcounts, 9 countries, annual revenue € 7M).

    Organize quarterly steering committees, provide Quality and Activity Indicators, identify and develop new opportunities, lead pan European projects, and support Global Account Manager.

    • Implement the related Control Activities for SOA 404 for Managed Services National Accounts (France, 2004).

    • Manage the deployment of the CRM software for Managed Services National Accounts (France, 2004).

  • ADP - Project Manager

    Nanterre 1998 - 2001 • Manage the release 2.5 of the Zadig-SAP HR solution, in cooperation with SAP AG.

    • Implement Payroll and Personnel Administration solution Zadig-SAP HR.

    Organization and project management, project preparation, business blueprint, realization, final preparation, go live & support. Allocate resource and monitor budget: € 1.5M - 1800 man days. Total client headcounts: 25000 employees. Annual revenue: € 3M.

    • Manage €uro and Y2K big bang projects.

  • ADP - Client Service Representative

    Nanterre 1993 - 1997 • Manage accounts, first for SBS clients, then for National Accounts clients.

    Customize the Payroll Rules. Apply legal maintenance. Conduct monthly operational meetings. Process the monthly payroll, periodic payroll and year-end payroll activities.

Formations

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