SAINT GERMAIN EN LAYE
Freelance Operations Manager | Telecoms Infrastructures | Software Solutions | Professional Services | Customer Support
• Proven track record
I have more than 25 years of operations management experience in the Telecom and IT sectors, both in North America and in Europe. My expertise is in building, and supporting and securing telecoms infrastructures and business solutions. My customer-oriented approach has often helped me to achieve outstanding results.
• Personal involvement
I ensure that sales and services work really effectively together. I work hand-in-glove with sales to deliver creative but practical business solutions, professional services and customer support, to enable sales colleagues to completely satisfy existing customers and accelerate new customer acquisition.
I am involved at all stages from the initial tender through to final delivery. What we commit to the customer works, and usually exceeds expectations. Through my professionalism and drive, I have always delivered results, often in complex environments. I achieve very effective negotiating results, both with customers and channel partners.
• Standards
I am happiest when working with customers, channel partners and colleagues who demand industry benchmark service levels. I regularly surprise customers with innovative business solutions and service improvements that give them a competitive edge.
• Leadership
I have a reputation of setting demanding standards, but also of inspiring the teams and channel partners to meet them.
I am ITIL v3 certified (AXELOS Global Best Practice Solutions - ITIL v3 certificate number : 03 958078-01-2FJ6 ).
Completely fluent in English.
Please feel free to reach me at jsornay@gmail.com or on my cell phone at +33 (0) 6 64 04 32 47
Mes compétences :
Comptabilité & Finance
Gestion des Ressources Humaines
Immobilier & Services Généraux
Gestion de Projet
Maintenance
Management
Gestion des situations d'urgence
Gestion des partenaires
Informatique
Telecoms
Gestion administrative & juridique
Réseaux
Business continuity
Relations clients
Conseil
Communications unifiées
Centre d'appels
VoIP
Gestion de maintenance
Conseil IT
Sécurité
Réduction des coûts
Sécurité au travail
Gestion du risque
Gestion de contrats
Cloud computing
Négociation contrats
Avant vente
Téléphonie sur IP
Solutions Logicielles
