RENNES
• Co-Founder of the comunity of Practice (CoP) Agile SFR
• Coach for Agile projects
• Deploying a reporting perennial brick multi callcenter , multi partners on AVAYA ACD .
• Evolutions and maintenance of Genesys CTI ( More than 10 000 positions , 50 sites ) for SFR mobile users
• Banner linked with CRM (Amdocs & others) Evolutions and maintenance ;
• Integration and ongoing deployment of a multimedia banner for 3,5K Seats
• Evolutions and maintenance of brick routing email email Genesys (over 150 position 3 premises )
• Maintenance, evolution and migration of IVR hosting customer SFR ( 1023) , merged with the fixed
• Managing the construction and commissioning of the new knowledge base Genesys ( InQuira / Oracle) and migration Big Bang more than 10,000 positions (mobile and fixed)
• Responsible for migration of WorkForce Management and deployment of an ATT
• Creation and maintenance of CRM distributors (Home and Business )
• Development and maintenance of the Portal Call Center (17 customer applications leger , 4-5000 daily users)
• Animation copils
• Drafting of contracts and monitoring thereof
Mes compétences :
SVI
CRM
Gestion de projet
