Jean-Gwilherm PRAUD

En résumé

Entreprises

• SFR - Responsable de Projets

  2003 - maintenant • Co-Founder of the comunity of Practice (CoP) Agile SFR
  • Coach for Agile projects
  • CRM Front-End with ElasticSearch BackEnds
  • Deploying a reporting perennial brick multi callcenter , multi partners on AVAYA ACD .
  • Evolutions and maintenance of Genesys CTI ( More than 10 000 positions , 50 sites ) for SFR mobile users
  • Banner linked with CRM (Amdocs & others) Evolutions and maintenance ;
  • Integration and ongoing deployment of a multimedia banner for 3,5K Seats
  • Evolutions and maintenance of brick routing email email Genesys (over 150 position 3 premises )
  • Maintenance, evolution and migration of IVR hosting customer SFR ( 1023) , merged with the fixed
  • Managing the construction and commissioning of the new knowledge base Genesys ( InQuira / Oracle) and migration Big Bang more than 10,000 positions (mobile and fixed)
  • Responsible for migration of WorkForce Management and deployment of an ATT
  • Creation and maintenance of CRM distributors (Home and Business )
  

• SFR - Chef de Projets

  2001 - 2003 • Development and maintenance of the Portal Call Center (17 customer applications leger , 4-5000 daily users)
  • Animation copils
  • Drafting of contracts and monitoring thereof

• Ferma - Chef de projets

  2000 - 2001

• COM'X - Ingénieur développement / Chef de projet

  1998 - 2000

• Intecom - Développeur / Chef de projet (Minitel & Internet)

  1996 - 1998

Formations

Réseau

• Abderrafi SAKOUT

• Dominique CHUFFART

• Eric LUCAS

• Georget CLAUDE

• Jean-Michel MAUTALEN

• Karine ALLAIN

• Larzac LAURENT

• Mehdi RABIN

• Olivier DUFEIL

• Olivier VANDERPOTTE