Infosys
- Senior Manager
Roissy en France
2008 - 2012
August 2008 – Present (3 years 6 months) Paris Office, Business Unit CME ( Communications Media and Entertainment ) Telecom Industry: From Dec 2011 – Vodafone Group UK, acting as Senior Program Manager User experience improvement and rationalization of online applications for both Group and Opcos Applications on scope: ebilling, mSales, Search, Sociale Media, MyVodafone (mobile & Web) -Lead and drive project kick off, methodology, project structure and deliverables - Lead a team that conducted requirements gathering, business team Interviews, Wireframes and High Level commercial Prototypes - Build planning and ramp up offshore team for HTMLs/CSS and APIs implementation From May 2011 – 15/11 MVNO Lebara UK, acting as Senior Program /Business Manager
Lebara MVNO with +4 million customers in 9 countries. Sales forces Automation, Merchandizing and Mediation Software implementation and international roll out. Implementation based on Antenna AMP 3.0 platform. (+5 million€ deal, Team 39 people, 10 in UK and 29 at offshore) - Lead and Responsible for all projects executed for this Account - Plan, Animate and Coordinate projects and support project managers in their activities - Develop new business such as Merchandizing and Mediation implementation - Ensure international roll out by taking into account Localization and Legal aspect for each country - Ensure weekly reporting to both Lebara Cxo and Infosys BU Manager
- Handle escalations from client and minimize impact on the team motivation.
- Coordinate international Training and overall change management
From 06/2010 – 04/2011 OTE Greece Hellen Telecommunications Organization
OTE Leader in Greece with 4 Million Fixes Line, 1.2 Millions ADSL and 9 Million Mobiles Subscribers. Wholesale Lease Line project, 6 Millions€ deal, acting as Onsite Program manager
OSS/BSS implementation based on Oracle OSM: Design, Development and Implementation
(Team 29 people, 7 in Athens included local partner and 22 in offshore)
- Drive the response for RFP with Infosys business Manager and Local partner
- Set up overall project planning & governance
- Organize and animated workshop between OTE’s Business users, Sales team, IT department, Infosys and Local partner.
- Follow up the critical phases and associated delivery of the project: Capture of the requirement, High Level design, Detail design, Development, SIT, UAT and GO live.
- Coaching our local partner, minimized communication gap between our local partner, client and offshore team in India
- Management and follow up budget, contracts, project margins, invoices, resources and risks
Banking Industry:
BNP Paribas: Program manager – ERP migration (2 years)
Atlas 2 migration for BNP emergency countries (Senegal, Guinea, Ivory Coast, Gabon, Mali & Egypt)
Atlas2 is the BNPP core information system banking covering the retail banking, finance and investment business, it is used by 125 banks in 66 territories ( more than 3000 modules)
Entry point for BNPP subsidiary stakeholders: CIO, Secretary General and CEO
Planning, Tracking and Monitor project phases ( regression , integration, UAT, change management, go live and warranty period ), Follow up KPI, mitigate risks/issues in program level
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Manager Edit Accenture Public Company; 10,001+ employees; ACN; Management Consulting industry
October 2004 – 2008 (4 years)
Master Plan Project: in order to face a growing competition (regulator, technology) and meet the new business needs Tunis Telecom decided to undertake a deep enterprise transformation to significantly improve all areas of the company's operations through Master Plan Project We defined & implemented Tunis Telecom target Roadmap regarding area such as (Billing – BSCS Upgrade & Enhancement, Mediation (Data Acquisition), IN Mobile Platform Expansion, Contact Centre Technology and IT operations & infrastructures.
Benchmark activities for our Clients: Audit of productivity, to allow companies to compare their performanc
