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Jean-Marc LOEILLOT

Paris

En résumé

I created, developed and supervised support and service structures across EMEA, APAC and USA.

Versatile and very thorough, I appreciate new challenges. I am interested in any industry and take great pleasure in discovering new domains. I have experience working with small teams, which I prefer.

I speak fluently English, French, and German, and I travel frequently. I have worked in France, in England, in Germany and in the USA.
Today, I am particularly interested by roles in France and in Japan, but remain open to all opportunities.

My direct management experience:

Technical service functions: product training, technical support, field application support, service administration, field service, and workshop service.

Teams and projects in the following territories: EMEA (UK, Germany, France, Italy, Spain, BeNeLux, Sweden, South Africa, Dubai), APAC (China, Japan, Singapore, South Korea, Australia), and USA.

Product types: instruments, reagents and consumables for medical, IVD and research use.

Regulatory environment: ISO 9001, ISO 13485, IVD, GMP, clinical FDA.

Commercial context: manufacturer, regional sales office, third-party service provider.

Entreprises

  • Miltenyi Biotec Gmbh - Global Lead Technical Support

    Paris 2018 - maintenant Miltenyi Biotec is a manufacturer of instruments and reagents focused on cell engineering technologies, and intended for life science, medical diagnostics and patient treatment.
    The main ambition of Miltenyi Biotec is to automate and make widely accessible personalized cancer treatment through cell engineering.

    I am responsible globally for Technical Support activities in a context of strong growth and within a highly regulated environment.

    In March 2019, I took additional responsibility for product training globally.

  • Thermo Fisher Scientific - International Technical Services Manager (Anatomical Pathology Division)

    VILLEBON SUR YVETTE 2014 - 2018 The Anatomical Pathology Division (APD) is part of Thermo’s Specialty Diagnotics activities. APD sells instruments and consumables used in laboratories.

    I managed the following activities for the EMEA territories: Product Training, Technical Support, Service Administration, Depot Repair, Field Service, Field Application Support, Spare Parts.

  • Cepheid - Technical Support Manager - EMEA / APAC

    2010 - 2014 Cepheid is a manufacturer of medical diagnostics instruments and reagents, based on real-time quantitative PCR technology. Cepheid Europe is based in Toulouse (France). Cepheid was purchased by Danaher in 2016.

    July 2010 - Technical Support Manager
    I managed Technical Support for all Cepheid products across the regions EMEA-APAC, in a context of strong growth and within a highly regulated environment.

    November 2012 - Senior Technical Support Manager
    I took additional responsibility for Service Administration and Field Application Support.

    November 2013 - Senior Manager Global Data Monitoring Systems
    I joined the development of RemoteXpert, a product that collects data from all connected Cepheid systems worldwide, to allow proactive customer support and epidemiology monitoring.
    I managed the following activities: pilot project, beta study, production of technical documentation, creation of procedures, and creation of training programs.

  • PEAK-Service (Montpellier, France) - Country Manager - France

    2005 - 2010 PEAK-Service is a subcontractor for after-sales service of scientific instruments.

    PEAK-Service's administrative and field service teams perform hotline, next-day service, maintenance, installation, customer trainings, on site country-wide in the name of various manufacturers of scientific instruments, mostly in the in-vitro diagnostic field.

    I led the French subsidiary (12 employees) based in Montpellier (France) :
    Administrative management (HR, accounting, suppliers).
    Operational management (hotline, logistics, dispatching, field service, workshop service).
    Business development.
    Project implementation and key account management.

  • Alcimed (Lyon, France) - Life Science Consultant

    PARIS 2004 - 2005 Alcimed is specialized in marketing & strategy consulting.

    I was Consultant in the field of Life Sciences (food, pharma, biotech companies).

Formations

  • Ecole Nationale Supérieure De Chimie (Montpellier, France)

    Montpellier 1996 - 1998 Ingénieur

    National Institute of Technology specialized in Chemistry, Biochemistry, Cell Biology

  • Lycée Camille GUERIN - Classe Préparatoire Aux Grandes Ecoles (Poitiers, France) (Poitiers)

    Poitiers 1994 - 1996 Mathématiques Supérieures + Mathématiques Spéciales P'

    Preparatory classes: Mathematics, Physics, Chemistry

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