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Jessica JOUAN

Paris La Défense cedex

En résumé

Agent de support hotel au sein de la division affaire Expedia, je vis en Angleterre depuis 3 ans. fort d'une experience professionnelle de 10 ans dans le secteur touristique, j'ai construis ma carriere professionnelle en debutant en tant que receptionniste mi-temps pour la chaine Odalys et pour me retrouver rapidement a la direction de l'etablissement.j'ai egalement vecu aux Etats-Unis et en Irlande, je parle couramment francais et j'ai egalement des connaissances en espagnol et allemand. efficace, carree, professionnelle, et experimentee, j'apprecie de nouveaux challenges.

Mes compétences :
Translation english to french
French Foreign Language
English fluent

Entreprises

  • Egencia - HOTEL SUPPORT AGENT

    Paris La Défense cedex 2010 - maintenant  Modification or cancellation of bookings
     Negotiating modification or cancellation without penalty (non refundable or within cancellation policy bookings)
     relocation
     verifying hotel.com emails for corporate bookings to relay important information
     daily duplicate bookings verification
     investigation on complaints or billing issues
    all requests are dealt through phone and mainly emails from about 200 European Travel Consultant and European Invoice Departments, Customer Care department and Expedia Operations.

  • BYROM - TICKETING AND CUSTOMER SERVICE REP WORLD CUP 2010

    2009 - 2010  Dealing with the general public inbox (answering queries)
     Answering the phone (French and English speaker clients)
     Entering Ticket requests into the systems for hotels, committees, confederations
     translations

  • TRUE IT LIMITED, - IT ACCOUNT MANAGER

    2009 - 2009  Opening new accounts in France, Switzerland, Belgium and United Kingdom
     Selling hardware items
     Cold calling ( minimum 30/days)
     Maintaining good relations with customers and suppliers
     Placing orders

  • MADAME VACANCES BY EUROGROUP - HOTEL-RESIDENCE MANAGER/MANAGER ASSISTANT

    2006 - 2009  Supervising the front desk office
     Managing Reception, dealing with phone calls, emails and faxes, reservation planning. Organising arrivals & departures, completing audits, taking reservations and dealing with sales.
     Managing the contractors: (laundry, housekeeping agency, orders, deliveries, invoices, and staff managing.)
     Organising the maintenance and care management of the swimming pool, breakfast service and room cleaning.

Formations

Pas de formation renseignée

Réseau

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