Julien LISBONA

En résumé

Entreprises

• Les 3 Brasseurs Brésil (agapes) - Responsable des opérations

  2017 - maintenant

• Flunch (agapes) - Conseiller en Franchise

  2014 - 2017 Anime le réseau de franchise Nord Est de la France

• Pizza Hut - Recruteur Franchise

  Paris 2013 - 2014 Responsabilité du recrutement des nouveaux partenaires franchisé et développement des partenaires internes.
  Suivi et pilotage du bon déroulement du process de devéloppement hors recherche immobilière (formation, financement, montage du projet, travaux)

• PIZZA HUT - FRANCHISE COACH

  Paris 2009 - 2013 Area franchise Coach for the North and West French Market. I'm currently looking after 23 stores in franchises and all the opening new stores with in my area:
  Respect of the brands standards
  marketing
  finance
  operations

• DOMINO'S PIZZA - NEW FRANCHISE STORE OPENING COACH

  Issy-les-Moulineaux 2008 - 2009 Coaching new franchisees or existing franchisee to open their new franchise store through operation, training marketing and the respect of the brands standards

• LE BON CHOIX - Retail manager

  2007 - 2008 Development of systems to operate an up maket retail food store and duplicate it.
  Sales
  Service
  Cost control
  HR
  
  Increase of 30% of the turnover in 3 weeks
  Opening of 170m2 shop in Brisbane CBD
  
  development of the brand

• French Twist - Operation Manager

  2003 - 2006 Management of the operation of all the retail outlets of the company, based in a shop, controlling the others through auditing, KPIs
  
  Work Achievements:
   Improvement retail outlet growth sales of an average over 20 % per annum through high focus on costumer service, presentation and team management.
   Dramatic improvement of the customer service, new techniques implemented toward an improvement of the service leading to increase sales through development of human resource training and management performance. High focus on customers feed back to respond to their specified demand of service.
   Creation and implementation of new systems and policies to control and ease the daily operation of the outlets.
   Increase the customer count per week as well as the customer average spending.
   Launch new outlet from opening to following up ( French Twist Carindale March/April 2005)
   Hiring and training of all new Managers
   Training of Franchisees
   Creation of the new brand French Twist with the business owners.
   Full implementation of the branding strategy in store
   Re-branding from Bread of France to French Twist and brand awareness through Public relations in Brisbane (French festival, creation of relationship with the Alliance Francaise, sponsoring of the French film festival.)
   Internal auditing of the outlets, sales, service, cleaning, stock control, marketing.
   Marketing
   Stock management
  Work health and safety management

• French Twist - Oeration manager

  2003 - 2006 Management of the operation of all the retail outlets of the company, based in a shop, controlling the others through auditing, KPIs
  
  Work Achievements:
   Improvement retail outlet growth sales of an average over 20 % per annum through high focus on costumer service, presentation and team management.
   Dramatic improvement of the customer service, new techniques implemented toward an improvement of the service leading to increase sales through development of human resource training and management performance. High focus on customers feed back to respond to their specified demand of service.
   Creation and implementation of new systems and policies to control and ease the daily operation of the outlets.
   Increase the customer count per week as well as the customer average spending.
   Launch new outlet from opening to following up ( French Twist Carindale March/April 2005)
   Hiring and training of all new Managers
   Training of Franchisees
   Creation of the new brand French Twist with the business owners.
   Full implementation of the branding strategy in store
   Re-branding from Bread of France to French Twist and brand awareness through Public relations in Brisbane (French festival, creation of relationship with the Alliance Francaise, sponsoring of the French film festival.)
   Internal auditing of the outlets, sales, service, cleaning, stock control, marketing.
   Marketing
   Stock management
   Work health and safety management

Formations

• QUEENSLAND UNIVERSITY OF TECHNOLOGY ACU (Brisbane)

  Brisbane 2001 - 2003 Bachelor of Business major International Business

• Université Tours Francois Rabelais (Tours)

  Tours 1998 - 2001 DEUG AES

Réseau

• Amine LAAOUINI

• Antoine HOOREMAN

• Cabinet De Recrutement COMMERCE-RH

• Celine LEFRANCOIS

• Hamza ZAIRI

• Hélène LEFEBVRE

• Jean-Marc AUTRIC

• Julien BLEICHNER

• Sibylle REYNAUD

• Yazid CHODKIEWIEZ