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Microsoft
- Technical Account Manager
Issy-les-Moulineaux.
2015 - maintenant
My job consists to be the Technical liaison between retail customers and Microsoft by helping customers navigate the technical and process aspects of working with Microsoft support.
Also I :
• Maintain Support Delivery Plans (which capture current state, define desired state and help to attain desired state of IT Health with action plan)
• Manage the delivery and follow-up of proactive support designed to reduce reactive support cases and costs
• Manage support delivery on reactive incidents provided by Microsoft support
• Contributes to sales opportunities and Premier contracts renewal by bringing the best possible level of service and knowledge about Client’s needs
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Microsoft
- Premier Field Engineer - Identity & Security
Issy-les-Moulineaux.
2009 - 2015
My job consists to be an Active Directory expert (Security, Administration, Troubleshooting, Recovery).
I go on site for proactive and reactive support for Microsoft Premier customers (major accounts).
On site proactive delivery:
- Active Directory Security Assessment & Remediation (ADSA-R)
- Offline Assessment for Active Directory Security & Remediation (OAADS-R)
- Active Directory Recovery Execution Service (ADRES)
On site reactive delivery:
- Security Crisis (Analyse Active Directory, support and remediation)
- Active Directory Production Crisis like USN rollback, SYSVOL corruption, Lingering objects, Forest corrupted (Support and recovering services)
Additional roles:
- Lead Fr for ADSA-R / OAADS-R offering
- Lead Fr for Activation offering
- Lead Fr for PRA ITOps WFP
- Mentoring
Accredited on:
- ADSA-R / OAADS-R
- ADRES / PRA ITOps
- Workshop - Active Directory: Upgrading Active Directory from Windows Server 2003 to Windows Server 2008 R2
- Chalk Talk - Volume Activation 2.0 [MAK - KMS]
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OSIATIS
- Ingénieur Support
Puteaux
2006 - 2009
Ingénieur Support Niv.3 sur les systèmes Windows :
+ Chargé d'épauler les services informatiques des clients ou de réaliser les plans d'actions lorsqu'il y a un incident.
+ Chargé de migrer ou de mettre en place des infrastructures
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Phone City
- Responsable Informatique
2001 - 2006
Responsable Informatique à Phone City :
+ Chargé d'administrer 200 utilisateurs sous Active Directory et Novell NetWare 5, de maintenir le parc des 200 ordinateurs et de ses 5 serveurs à jour niveau logiciel ainsi qu'en bon état de fonctionnement niveau matériel.
+ Chargé aussi du réseaux et de la sauvegarde des données venant de 2 serveurs de fichiers.
