Mes compétences :
Management de projets
Six Sigma Green Belt
Lean Six Sigma
- Project Manager
MONTPELLIER2007 - 2015•Manages projects, or specific activities related to projects within given constraints of time, budget, and quality.
•Ensures the scope, schedule, and costs are reasonable and achievable.
•Allocates work among team members and provides guidance on a regular basis.
•Conducts periodic reviews to ensure project is on track and conducts post-project reviews.
•Coordinates functional perspectives from within and outside the project teams.
•Ensures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis.
•Supports Dell tools, systems, and applications.
•Defines supporting and/or driving process improvements.
- Project Management Analyst
MONTPELLIER2006 - 2007•Responsible for managing some metrics to achieve business goals.
•Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
•Performs basic project analyst duties.
•Supports a small part of a function or process.
•Provides analytical support to a business unit, segment or function by maintaining, analyzing and reporting data
- Technical Mentor
MONTPELLIER2004 - 2006•Responsible for providing telephone/email/chat and remote diagnostic technical support of desktops, portables, peripherals, and software.
•Answers questions about installation, operation, configuration, customization, and usage of assigned products.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation
•Responsible for providing logistical oversight from initial contact to service complete. Monitors warranty support dispatching to ensure agreed-upon timing will be met. Utilizes a variety of monitoring tools to identify exceptions to agreed-upon timing
•Attempts to resolve exceptions by finding alternative delivery options. Contact customer to review exceptions and estimated delays to the extent that no alternative delivery options are available.
•Handles questions from customer regarding delivery timing.