En résumé

Mes compétences :
Proposal writing
Project Management
Budget & people management
Back Office
Customer service & support
multicultural team management
home IT support
Questionnaire Design
community building & management
account management
Scrum Methodology
Market Research
Business Transformation
Business Development
Audit ISO + CNIL


  • TNS Sofres - Online & Postal Fieldwork Director,

    Montrouge 2012 - maintenant Online & Postal Field Director, TNS Sofres, FR (WPP Kantar company)
    Back Office/Client Service role:
    Head of mail, web and mobile data collection department.
    Lead on innovation in technology enabled research: automation of data collection, social media listening, digital ad & audience tracking, panel & community building.
    Operational initiatives lead to augment commercial success and boost growth.
    Lead contact for ISO and Data privacy audits.
    PnL responsibility : 8 m eur+
  • TNS Sofres - Manager Quantitative Online Project Management

    Montrouge 2011 - 2012 Industries: Marketing, Luxury Goods, FMCG, Automotive, Finance, Insurance, Media, Healthcare
    Led team of 4 project managers to source and negotiate online samples from panel vendors.
    Provided consulting to internal clients on sample design, survey design feasibility and technology sourcing.
    Led the production of innovative - technology driven market research: cookie technologies, passive data collection, mobile research.
    Disseminated good practice, and operational guides to deploy new technologies in research
    Assisted senior sales in client meetings
  • Lightspeed Research - Account Manager

    2010 - 2011 Lightspeed Research, Paris, FR (WPP Kantar company)
    Online panel provision, Field&Tabs
    Reached target of 100k eur yearly revenue.
    Grew Kantar account 30% vs budgeted sales.
    Represented Lightspeed Research in major trade shows.
    Took part in industry association events
  • TNS EAP - Senior Project Manager - Client Services

    2008 - 2010 Online access panel provision
    Delivered sample solutions to online surveys (CAWI):
    Sourced and Priced online samples.
    Tested questionnaires.
    Ensured the data was collected within respondents specifications, budgets and deadlines.
  • Guidion - Network Operations Manager

    2007 - 2008 Customer Service Dpt.
    Managed team of 5 to recruit 150 field IT professionals to serve a major French and Swiss ISP home IT support.
    Managed team of 10 customer service reps to plan, book, deliver and assess the quality of the home interventions and 1st level inbound calls reception.
    Drafted internal operational processes for the field IT professionals and call centre & Customer Service reps.
    Managed relationship between Guidion and its network of IT field professionals.
  • Marcus Evans - B2B Sales Executive

    London 2006 - 2007 Sold business summits to C-level executives in global 2000 entities and technology vendors active in the Information Technologies arena.
    Provided training to fellow staff on objection handling.
  • BOS GLOBAL Ltd - International Sales Executive

    2005 - 2006 Services type force de vente & marketing.

    Société spécialisée dans le business matching pour des entreprises désireuses de développer leurs marcchés locaux et internationaux.

    - New business development: lead generation, company profiling, cold calling
    - Channel managment: new distributor
    - Account management
    - drafting of market entry plans, and competition benchmarking

    - IT
    - Wine
    - Cooperage
    - Beverages
    - Glow in the dark pigments
  • BOS GLOBAL Ltd - B2B Sales Executive

    2005 - 2006 Consulting/Sales
    Delivered accelerated lead generation campaigns to clients active in various verticals.
    Managed accounts and drove sales in the wine, soft drinks, IT, GSM and plastic industries.
    Drafted competition benchmarking reports to assist clients with their go-to-market strategies.


  • Staffordshire University (Stoke On Trent)

    Stoke On Trent 2005 - 2005 Masters Degree

    Research Topic: "E-relationships: the case of European SMEs"
  • Université Lille 1 Sciences Et Technologies

    Villeneuve D'Ascq 2004 - 2005 Masters Degree

    Master COMEX: techniques de commerce international, gestion financière