2006 - 2008Radisson SAS Hotel in Tallinn has 280 rooms, 15 meeting rooms, 2 restaurants and 2 bars.
Basic responsibilities:
- to maximize customer satisfaction in absence of departmental management and the General Manager by supervising all departments of the hotel in accordance with Radisson SAS standards.
- to ensure proper customer relations by resolving and taking appropriate actions on all customer complaints and comments.
- to help and to supervise the Front Desk Agents with day-to-day tasks and procedures.
- to balance the accounts of individual and group guests.
Radisson SAS Hotel, Tallinn
- Night Audit Supervisor
From February 2006 - Night Audit Supervisor.
From September 2005 until February 2006 - Night Auditor.
Radisson SAS Hotel in Tallinn has 280 rooms, 15 meeting rooms, 2 restaurants and 2 bars.
Basic responsibilities:
- to maximize customer satisfaction in absence of departmental management and the General Manager by supervising all departments of the hotel in accordance with Radisson SAS standards.
- to ensure proper customer relations by resolving and taking appropriate actions on all customer complaints and comments.
- to supervise closing of the day in the hotel.
- to help and to supervise the Front Desk Agents with day-to-day tasks and procedures.
Sheraton Suites San Diego, California USA
- Front Desk
2004 - 2005All-suite hotel is built around the prestigious and historical San Diego Symphony Hall and centrally located in one of the premier areas of downtown San Diego.
Enjoy quick and easy access to the San Diego International Airport, the San Diego Convention Center, Petco Park, San Diego Zoo, SeaWorld and the historic Gaslamp shopping and entertainment district.
Well-appointed suites offer a spacious living room and comfortable bedroom complete with the Sheraton Sweet Sleeper(SM) Bed.
I worked in Front Desk in a "rotation - traineeship". The traineeship included: Phoneoperator, Front Desk Agent, Front Desk Supervisor, Night Auditor.
I was responsible for:
- check-in / check-out
- different billing issues
- currency excange
- delivering "Sheraton Service Promise" to all guests
- assistance with various reservations of restaurants and other entertainment
Reval Hotel Olümpia
- Front Desk agent
1999 - 2004www.revalhotels.com
From June 1999 until February 2004 - Front Desk agent.
Reval Hotels are owned by the Norwegian real estate investment company Linstow AS and is the leading chain in the Baltic countries.
Reval Hotels are located in the hearts of the Baltic capitals. There are 1689 rooms, 10 restaurants, 53 conference rooms, and 900 employees in the hotel group.
Reval Hotels operates 7 Reval hotels.
Reval hotel Olümpia is the leading hotel in the Reval Hotels chain. There are 390 rooms, 3 bars, 1 restaurant and 1 cafe in the hotel. Reval Hotel Olümpia has also 13 conference rooms with over 900 sq. m of total space.
Basic responsibilties were:
- to provide all hotel guests with courteous and efficent service.
- check-in, check-out, making reservations, taking responsibility for daily posting and cash transactions.
- to maximize guest satisfaction and to ensure their return to the hotel.
- to train new employees with the computer program of the hotel and introduce them to frequent customers, to the management and to the employees of other departments.
- to help the concierge department and telephone operators upon high volume of requests.
Biggest achievement:
In 2003 the Reval Hotels opened a 291 rooms hotel in Vilnius, Lietuva. For 2 weeks I worked as a "Coach" in the new hotel to show the Front Office how to work together with other departments of the hotel and also how to meet the customers needs better.
Formations
Estonian School Of Hotel And Tourism Management (Tallinn)
Tallinn2002 - 2004Hospitality management
Additional Study for Bachelors degree
Hotel Management
Estonian School Of Hotel And Tourism Management (Tallinn)
