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lfrisee.net
- IT Consultant
2012 - maintenant
Active in the areas of:
* Interim management ;
* Multi-sites/multi-nationales team management ;
* implementation of SLA and KPI
* implementation of ITIL-based process ;
* Management of IT production
* operational and investment budgets ;
* negotiation / management of maintenance contract ;
* IT continuity plan
* Change management
* Project management ;
* Planning, resources, risks, budget ;
* Design / Development of web sites:
* primarily for SME
* Development on IBM mainframe
* Cobol, CICS / DLI, SQL, JCL
* IBM AS400, 43xx ,
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Lfrisee.net
- Consultant IT
2012 - maintenant
Après plus de 25 ans d'expérience dans l'IT dont 20 ans dans l'IT management j'ai décidé de créer ma propre société afin de faire bénéficier de mon expérience les entreprises du bassin liègeois.
Mes domaines de prédilections sont:
- L'IT services management (ITSM). Par exemple: réorganisation d'une équipe, amélioration ou mise en place de processus de gestion des services IT, ...
- La gestion de projets
Je suis certifié ITIL Foundation et PMI/PMP
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Hewlett Packard
- Production Engineering presales consultant
COURTABOEUF
2009 - 2011
Dans le cadre de l'outsourcing IT:
- Validation fonctionnelle de la solution globale proposée par le Solution Architect (SA) avec un accent particulier sur la partie "outils"
- Calcul des coûts "outils" associés à la solution
- Validation du planning d'implémentation
- Si nécessaire, influencer le SA afin de recentrer la solution vers des outils standards, moins coûteux ou répondant mieux au besoin
- Dans les cas plus complexes, aider le SA à construire la solution (consultance)
- Handover des solutions agréées vers les équipes d’implémentation en case de commande client
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Hewlett Packard
- Presales Consultant
COURTABOEUF
2007 - 2011
Hewlett Packard - Outsourcing Services
- outsourcing tooling
* Establishing an outsourcing contract requires, among other things, the set up of a several tools to automate the ITIL processes, to manage the servers and network components, to do the reporting ...
* My role was for each outsourcing contract to work with the Solution Architect to:
* Identify needed tools
* calculate the associated costs ;
* validate the consistency of the overall solution
Project Manager for migrating the support teams of a major customer to a new ticketing tool (supported process: Event Management, Incident Management, Service Request Management, Problem Management, Access Management, Configuration Management, Change Management) (200 man days)
* Configure the tool
* Redesign the support processes ;
* Training teams ;
* Setting up an automatic ticket exchange with the Client ticketing tool
Project Manager for the relocation of customer datacenters to three new regional data centers (APAC, EMEA and North America ) (1200 server, 50 man days)
* Planning the move to minimize service interruptions ;
* Manage the communication / coordinate with the client, the relocation teams (on site) and the support teams ;
* Respect customer change management procedures
Project Manager for migrating the support teams of small customers to a new tool ticketting (15 clients; 1000 days men)
* Managed migration of 15 customers ;
* Contributed to the standardization of the migration process by developing templates and reference files and documenting the migration sub-processes
ADM / SDM for Carrefour Belgium
* Managed of a team of 20 people responsible for level 1, 2 and 3 support of the central infrastructure (LAN, Servers, PC) client
* Managed operational relations with Customer ;
* Contributed to improving customer relationships and profitability of the account
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Hewlett Packard
- Project Manager
COURTABOEUF
2007 - 2011
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Hewlett Packard
- Service Delivery Manager
COURTABOEUF
2006 - 2007
Service Delivery Manager for KONE Belgium
* Managing operational relationships with client representatives in Belgium
* Managing local Incidents and Problems in coordination with HP internal teams
* Identification of the specific needs of the Belgian branch and implementation of appropriate solutions with respect to the overall framework
Customer Support Manager for Central Europe
* Managing a team of 23 people responsible:
* For the installation of PC Hardware and Software ;
* For support of "office" users ;
* For support of local IT infrastructure (servers) ;
* Direct management support for Belgium, Luxembourg and Russia
* Coordinating the activities of Team Leaders in the United Kingdom, Ireland, Germany, Austria and the Netherlands
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Hewlett Packard
- Account Delivery Manager/Service Delivery Manager
COURTABOEUF
2006 - 2007
- Gestion des relations opérationnelles avec les représentants du client
- Gestion des incidents et problèmes locaux en coordination avec les équipes internes
HP
- Identification des besoins spécifiques et mise en place des solutions appropriées tout en respectant le cadre global
- Organiser au quotidien le travail des équipes de support des utilisateurs (jusque 23 personnes réparties sur 6 pays)
- Gérer les demandes et la satisfaction des clients internes ou externes
- Gérer la rentabilité du contrat
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Kone
- Customer Support Team Leader
Nice
2005 - 2006
* Gestion d'une équipe de 9 personnes responsables:
* De l'installation du Hardware et Software PC
* Du support ``bureautique'' des utilisateurs ;
* Du support de l'infrastructure IT (serveurs, WAN, LAN) ;
* Responsable de l'implémentation locale des processus globaux ;
* Responsable des budgets IT
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KONE Global Information Services
- Customer Support Team Leader
2005 - 2006
* Managing a team of 9 people responsible:
* For the installation of PC Hardware and Software ;
* For support of "office" users ;
* For support of IT infrastructure (servers, WAN, LAN) ;
* Responsible for local implementation of global processes ;
* Responsible for local IT budgets ,
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Kone
- IT manager
Nice
2003 - 2004
* Gestion d'une équipe de 7 personnes responsables:
* De l'installation du Hardware et Software PC
* Du support ``bureautique'' des utilisateurs ;
* Du support de l'infrastructure IT (serveurs, WAN, LAN) ;
* Du support de premier niveau de SAP ;
* De la maintenance journalière de la sécurité SAP ;
* Du monitoring des jobs batch SAP
* Responsable du budget IT
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Kone
- IT Production manager
Nice
1994 - 2002
* Gestion d'une équipe de 4 personnes responsables:
* De l'installation du Hardware et Software PC
* Du support des utilisateurs ;
* De la préparation et l'exécution du planning d'exploitation dans l'environnement
midrange (AS400)
* Responsable du plan de recovery IT. ;
* Responsable de la gestion journalière du LAN et du WAN. ;
* Responsable de la gestion journalière des serveurs ;
* Responsable du plan de backup des serveurs et de l'AS/400 ;
* Project manager pour les projets ``year2000'' et ``Euro''
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Kone
- Leader de l'équipe ``micro computing''
Nice
1988 - 1994
* Gestion d'une équipe de 2 personnes responsables:
* De l'installation du Hardware et Software PC
* Du support des utilisateurs
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Kone
- Analyste-programmeur
Nice
1984 - 1988
* Analyse et développement en environnement mainframe (IBM 43xx; DOS/VSE; DLI;
CICS ) midrange (S36&AS400) et PC principalement en COBOL
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KONE Belgium
- IT Manager
Nice
1984 - 2004
* Managing a team of 7 persons responsible ;
* For installation of PC Hardware and Software
* For support of "office" users ;
* For support of IT infrastructure (servers, WAN, LAN) ;
* For first level support of SAP
* For daily maintenance of SAP security ;
* For monitoring of SAP batch jobs
* Responsible for IT Budget
IT Production Manager
* Managing a team of 4 people responsible:
* For the installation of PC Hardware and Software ;
* For users support ;
* For the preparation and execution of the operations in the midrange environment (IBM 43xx and AS400) ;
* Responsible for IT recovery plan. ;
* Responsible for the daily management of LAN and WAN. ;
* Responsible for the daily management of servers ;
* Responsible for servers and AS400 backup Plan ;
* Project manager for projects "Year2000" and "Euro"
team leader "micro computing"
* Managing a team of 2 people responsible:
* For the installation of PC Hardware and Software ;
* For Users Support
Analyst Programmer
* Analysis and Development in mainframe (IBM 43xx, DOS / VSE, DLI , CICS) midrange (S36 & AS400) and PC environments mainly in COBOL ,
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Prayon-Rupel S.A.
- Analyste-programmeur
1982 - 1983
* Analyse et développement en environnement mainframe (IBM 43xx; DOS/VSE; DLI;
CICS ) en COBOL
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Rupel SA
- Programmer Analyst
1982 - 1983
* Analysis and Development in mainframe environment (IBM 43xx, DOS / VSE, DLI , CICS) mainly in COBOL
