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Global Mobility Solutions
- Global Alliance & Assignment Manager
2012 - 2014
- Manage and coordinate delivery of international relocation services to corporate clients in all regions of the world.
- Counsel and support clients and relocating employees.
- Responsible for selection, development and performance of the global supplier network in all regions of the world.
- Monitor and manage service delivery of all global suppliers including: destination services, temporary housing, visa & immigration, intercultural training, language training, educational services, tax consulting, travel services, ancillary services.
- Enhance the development of global mobility programs by staying up to date with industry best practices and processes.
- Review and discuss international assignment-related cost projections as needed with clients.
- Support Sales and Business Development departments with global policy recommendations and preparation of global presentation materials.
- Subject Matter Expert on escalated global mobility questions, RFP, RFI and global implementations.
- Participate in global clients implementation meetings and visits.
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Pro-Link Global
- Manager, Client Services
2011 - 2012
Pro-Link GLOBAL is a boutique global corporate immigration firm specializing in global work permits, residence permits, entry visas, and immigration documentation and management services. As we are focused entirely on global visas and work permits, our clients receive the highest level of service and minimal disruption to their core business.
As Manager, Client Services my role is to ensure that our internal employees understand our clients’ culture and expectations, to provide an escalation point to clients, and to provide a support to Practice team members in working with clients. I participate in face to face client meetings and represent the company through client presentations and attending industry conferences.
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Studio Laurent Photography & Design
- Owner / Photographer / Graphic Designer
2007 - maintenant
I run a small boutique studio based in Scottsdale (Arizona) where customers are treated as good friends instead of clients and where my passion for beautiful photography and design is key. I absolutely love being behind the camera capturing creative, fresh, fun and timeless images. Armed with Canon EOS digital professional equipment, Apple and Adobe computer products, tons of gadgets, a passport, along with great artistic and technical skills... I am available to travel anywhere in the world for weddings, events, portraiture, sports, commercial work or special projects. For more information, please contact me at your convenience and visit my website at: http://www.StudioLaurent.com
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Options Resource Careers
- Destination Services Consultant
2006 - 2007
Assist international assignees relocating to Las Vegas with settling-in services (city orientation, banking and insurance options, housing, utilities, administrative requirements...)
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Cirque du Soleil
- Public Relation Assistant
Montreal
2006 - 2006
Coordination of hospitality arrangements for French speaking VIP guests to the premiere show of LOVE at the Mirage Hotel & Casino in Las Vegas.
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Prudential Financial
- International Assignment Manager
Newark
2001 - 2011
- Manage and coordinate delivery of international relocation services to corporate clients in all regions of the world.
- Counsel and support clients and relocating employees.
- Responsible for selection, development and performance of the global supplier network in all regions of the world.
- Monitor and manage service delivery of all global suppliers including: destination services, temporary housing, visa & immigration, intercultural training, language training, educational services, tax consulting, travel services, ancillary services.
- Enhance the development of global mobility programs by staying up to date with industry best practices and processes.
- Review and discuss international assignment-related cost projections as needed with clients.
- Support Sales and Business Development departments with global policy recommendations and preparation of global presentation materials.
- Subject Matter Expert on escalated global mobility questions, RFP, RFI and global implementations.
- Participate in global clients implementation meetings.
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DiscoverFrance.com
- Sales & Marketing Manager
2001 - 2001
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Choice Hotels International
- Manager, Call Center Operations
1999 - 2001
• Manage daily operations of a 24-hour inbound call center and supervise a staff of 9 Supervisors and 5 Coordinators with direct responsibility for 80 to 130 Sales Agents, depending on seasonal needs.
• Supervise schedule bids, assist with call routing, forecasting, scheduling and address and resolve escalated customer and hotel relation issues. Also in charge of hiring, training, developing, motivating, recognizing and evaluating performance of exempt call center supervisory staff for merit consideration.
• Contribute to budget planning discussions and implementation for the center operations.
• Participate in corporate, regional, local meetings and conference calls, representing call center interests and concerns as well as the Choice Hotels 46th Annual Convention in New Orleans and the Call Centers Network Group (CCNG) meetings in Arizona.
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AMG North America, Inc.
- Sales & Marketing Manager
1997 - 1999
• Manage international travel reservation center with responsibilities such as international and domestic travel counseling; preparation and invoicing of travel documents; maintenance of clients and suppliers database, account management and customer service.
• Identifiy, develop and negotiate contracts with travel companies (travel agents, tour operators, travel wholesalers), transportation providers (airport shuttle services and limousines, airlines) and hospitality providers (hotels) in the USA and France.
• Design, produce and publish company advertising and marketing materials, including the 1999-2000 company travel catalog and website.
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Guest International, Inc.
- Assistant Reservation Manager
1995 - 1997
• Supervise inbound and outbound hotel reservation call center staff of 12 Sales Agents.
• Responsible for training of new Agents with customized proprietary reservation software along with Choice 2001, Holidex, HFS, Trust/SRS and Manor hotel reservation systems.
• Identifiy, develop, negotiate and implement contracts with hotels and hotel wholesalers in the USA, France and New Zealand.
