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Laurent RACCAH

PARIS

En résumé

MMC is a global professional services firm, with a global footprint in over 100 countries, providing clients with solutions and consulting advice in the areas of risk, strategy, human capital and insurance.

As Regional Technology Manager for France, Iberia & Benelux, I have responsibility for the overall IT service management and operational delivery of IT solutions across all MMC Operating Companies (Marsh, Mercer, Oliver Wyman, NERA and Guy Carpenter) in 8 countries, managing 50 staff.

Responsibilities include but are not limited to:
• Proactively engaging senior business and technology leaders to understand new support requirements, ongoing technology issues and provision of updates on initiatives that may impact colleagues across the region
• Overall responsibility for the delivery, coordination and management of all technology support including break fix service delivery, infrastructure, Operations, Networks and Telecoms and software deployment
• Managing all desk side support staff in the region, coordinating support with key business leaders and technology groups
• Management of delivery service levels and metric management
• Strategic vendor management, contract negotiation and commercial cost/ benefit analysis
• Program management of IT-based solutions cross-geographic and business entities
• Budget planning and responsibility for over $14 million as well as top level and detailed budget
• Business risk management
• Team leadership and development

Entreprises

  • Marsh & McLennan Companies, Inc - Directeur Informatique (Regional Technology Manager) - France, Iberia & Benelux

    2011 - maintenant
  • Sopexa - Directeur des Systèmes d'Information

    2009 - 2011
  • Quintess / Publibanque - Directeur des Systèmes d'Information

    2004 - 2009

Formations

Réseau