Mes compétences :
ACD
CABLING
CTI
English
French
IVR
Linux
Spanish
TCP IP
Telephony
VoIP
Entreprises
ASPECT SOFTWARE
- Senior Field Service Engineer
2000 - 2009My main activity is to guarantee we provide to our customers in Southern Europe high level satisfaction in Professional Services and Support by:
-Managing implementation of new systems, extensions or software upgrades
-Writing or providing specific technical documentation
-Participating to complex operations where partner skills or experience may be not at the right level (new products)
-Delivering specific training sessions to our partners
-Providing technical support when needed
Other activities may be summarized as follow:
-Participating to technical architecture conception with Pre-Sales team
-Acting as PM for installed base
-Providing consultancy and custom training to customers
Major successful implementations:
Accor Hotels, AOL France, Armatis, Arvato, Avis Spain, Blue Link, BNP Paribas, British Airways Italy and Spain, Caixa Galicia, Carrefour (3 systems), Cetelem, Club Internet, Faceo, HSBC France (2 systems) Greece and Malta, Hutchison 3G Italy (11 systems), Shell France
SHELL
- Telecommunications Engineer
Paris1996 - 2000In charge of telecom infrastructure for Shell in France, supporting all Data (X25, Lan, leased lines) and Telephony links.
Also main contact in Shell France for Telecom needs providers (France Telecom, Cegetel, Equant)
Even if this function was focused on day to day operations (Telephony, Lan, Provider, it also included achievement of major projects:
-Setup of a new building network and telephony infrastructure.
-Migration at the main office to 100Mb/s Lan including cabling system
-Creation of a Call Center (100 agents / 8000 calls per day)
CNCA (Caisse Nationale du Credit Agricole)
- Telecom Engineer
1993 - 1996In charge of telecom infrastructure, supporting all Data and Telephony links.
BANQUE NSM
- Network Analyst
1988 - 1993In charge of Data Network, Pc support and deployment
