Marc SWANSON

En résumé

Entreprises

• Capsule Technologie | a Qualcomm Life Company - Senior Technical Writer

  2013 - maintenant

• Freelance Technical Writer - Writer

  2012 - 2013 Current contract -
  Where: The computing services of a major hotel chain
  
  What: System hardening guides
  
  Why: PCI DSS compliance
  
  What I'm learning:
  - PCI DSS norm
  - Hardening procedures at all component levels
  - The curious differences in writing for an enterprise that does not sell software!

• Trace One - Knowledge Manager

  2008 - 2012 “Knowledge manager” is a useful way to summarize a number of activities related to written communication:
  
  - User Documentation: classic technical writing
  - Translation I: direct translation of French originals
  - Translation II: supervising translation projects sent to external agencies
  - Knowledge audits: identifying internal knowledge, and -
  - Internal process documentation: documenting it for facilitated knowledge transfers
  - Knowledge retention: conducting the accelerated knowledge audit for key departing employees
  - Intranet: both technical (SharePoint) management and content production
  

• Axway / Sopra - Documentation Manager - Head Writer

  1997 - 2008 My 'missions' changed a lot over the years, but included at least:
  - Wrote the user doc
  - Built the user doc team
  - Maintained the terminology and tried to manage it
  - Supervised outsourced translation
  - Wrote the website
  - Wrote the collaterals

Formations

• Institut Sakti D'Hypnose Clinique

  Paris 2015 - 2015 Certificat : Practicien en Hypnose

• University Of Waterloo

  Waterloo 1975 - 1979 Honours B.A.
  
  Specialized in the Fourth Gospel

Réseau

• Abdelkrim BOURECHE

• Alizadeh FABRICE

• Amandine CANCÉ (DEXET)

• Belhidaoui MOUNIR

• Loïc GODEFROY

• Meriem BEN ZAIED

• Miriam RICHKI

• Olivier CARRÈRE

• Servane DAVY