Marco CUCINATO

En résumé

Entreprises

• Adobe Systems - Sr. Customer Success Manager

  Paris 2013 - maintenant

• Adobe Systems - Solution Account Manager

  Paris 2010 - 2012 Provide guidance at each stage of the solution lifecycle and coordinate all the Adobe technical teams to ensure the success of the solution.
  Proactively provide strategic advice across the solution lifecycle to maximize the solution ROI.
  Preemptively identify issues to mitigate risks emerging throughout the solution lifecycle.
  Facilitate regular strategic and operational reviews on-site to continually increase value derived from the solution investment.

• Adobe Systems - Technical Account Manager

  Paris 2009 - 2010 Dedicated support technician on Adobe Livecycle, Connect and Flex solutions, directly handling support cases and escalations;
  Provide preemptive analysis to anticipate issues and optimize the solution performance.

• Adobe Systems - Technical Consultant

  Paris 2008 - 2009 Design and delivery of solutions based on Adobe Enterprise technology; deep technical expertise on LiveCycle, Flex and Acrobat applications, driving good engineering practice in functional and technical specification and in the production phase.
  Team management of the external partners, project management and deep pre-sales skills.

• ADP - Technical Web Support Manager

  Nanterre 2006 - 2008 Charged of troubleshooting the web applications developed by the ADP teams, designing the EAI solutions between them and interfacing the ADP European Hosting Center (the company internet provider based in Paris) for any networking and software issue regarding the web service.

• ADP - J2EE Architect and Developer

  Nanterre 2003 - 2006 Development in MyHR project; set of web applications to manage payroll and HR data. Analysis, design and development of EAI applications to transfer payroll and HR data between different applications.

• H3G - IT Operations Consultant

  2002 - 2002 Operation management, debug and troubleshooting of the 3 Portal applications

• H3G - Software support Specialist

  2002 - 2003 Part of a five person external team supporting the internal 3rd line.
  Architectural analysis and debug of the components of the UMTS portal “Tre”.
  Development of quick patches to ensure the continuity of service in case of fault, and detailed bug reporting to the development team.

• Oracle - Team Manager

  Colombes 2002 - 2002 Development of a bonds trading application.

• Yond_ - Software Developer

  2000 - 2001 Development of web e-commerce applications in PHP, Java and ASP; support and training on the source configuration management utility CVS.
  Development of a section of the site of the political party “Forza Italia”, with Java/Servlet technology.

• Studio C - IT Consultant and developer

  1997 - 2003

• Self Employed - Freelance Consultant

  1992 - 1997 Development of conventional and Web application for: Municipality of Como,
  SEAPI Moltrasio, BCS Erba, Credito Cooperativo Bank of Alta Brianza.
  Training on MS Office products.
  Installation and management of networks and systems.
  Forensic consultant for the Arma of Carabinieri.

Formations

• Politecnico Di MILANO Laurea in Ingegneria Informatica (Milano)

  Milano 1997 - 2001

Réseau

• Arona GUIRO

• Elisabeth DUPONT

• Francis COROUGE

• Francois GUILLET

• Gilles METZ

• Imane TAFTAF

• Lionel PIOLET

• Mathilde ARAI

• Mickael MESLIERE

• Paolo DAZIO