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Marine MARLIER

Colombes

En résumé

Graduated from a French and wellknown parisian Business school: INSEEC, I am working at Oracle Consulting (FR, Colombes) since February 2013 as a Functional Consultant specialized in the CX CRM products.
I have worked for different customers with differents needs in terms of Service, Sales and Social processes. My customers are present in different sectors: buildings, banks, insurances, services, industrial and car's manufacturer.

Mes compétences :
Strategy
Saas Cloud
Oracle CRM
CRM
Oracle application
Oracle
Oracle HR
Anomaly management
offshore development
interpersonal skills
international experience
Requirements Gathering
Pre sales
Oracle Projects
Opportunity Management
Customer Relationship Management
Cloud project implementation experience
Bugs analysis
Application Implementation

Entreprises

  • Oracle - Consultant

    Colombes 2013 - maintenant Products:
    Sales Cloud (Foundation, Opportunity Management, Territory Management, Sales and OTBI for CRM)
    Service Cloud (Web Self-Service, Contact Center and Social Experience)
    Social Cloud (Social Marketing and Social Listening & Engagement)
    Global Human Resources Cloud (Talent Review and OTBI for Compensation)

    Competencies:
    • Sales, Service, Social and Global Human Resources Clouds set up and configuration.
    • Analyse, understand and document issues to be reported to engineering and product managers (United States and India).
    • Functional role from requirement gathering to application set up.
    • Set up documentation.
    • Prototype presentation to customer and transfer of knowledge.
    • Anomaly management with Service request and Bugs analysis. Workaround solutions' proposition.
    • Training customer’s participants on Social and Global Human Resources Clouds products.
    • Participating in pre-sales project for Sales, Service and Social Cloud.

    Customer's industries:
    French insurance
    Building sector
    Banks
    Services
    Industrial sector
    Cars manufacturer

    Roles:
    Application Implementer
    Anomaly Manager
    Team Coordinator
    Mentor for Interns
    Trainer

Formations

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