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Melany BANDASACK LOPES

Paris

En résumé

Dynamique et organisée, j'ai réussi à développer mon adaptabilité à l'environnement dans lequel je suis plongée. Le challenge est, à mon sens, primordial pour mon avancement professionnel aussi bien que personnel.

Entreprises

  • HomeRez - Responsable Operations

    Paris 2014 - maintenant

  • Eviivo - Revenue Coordinator

    2012 - 2013 - Revenue management for approx. 10 French properties
    - Management of reviews and score from customers
    - Help of our partners concerning finance, and invoices
    - Main contact for either internal and external customer services about complaints

  • Orbitz - Market Coordinator

    2012 - 2012 - Dealing with incoming calls and mails
    - Set up of new hotels
    - Trainings for hotels
    - Newsletters for partners

  • Booking.com - Senior Coordinateur

    Paris 2011 - 2012 - Training and follow up of new hires
    - One to One with new hires and coordinators
    - Management of projects
    - Dealing with incoming mails and calls (dispatch within a team of 30persons)
    - Dealing with escalated complaints from customers

  • Booking.com - Coordinateur

    Paris 2010 - 2011 - Set up of new hotels
    - Training of new partners
    - Projects
    - Dealing with incoming calls and mails

  • Elysees Hotels/Hotusa - Agents réservation

    2009 - 2010 - Dealing with incoming calls and mails pre or post stay
    - Booking in Paris and its area for group or corporate travellers

  • Hôtel Régence Paris 8ème - Assistante de direction

    2006 - 2008 - Yield/Pricing
    - Contracting (TO, OTA & Corporate)
    - Commercialisation produit

Formations

  • Epmtth

    Levalois Perret 2005 - 2008 BTN

    Hôtellerie/Restauration

Réseau

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