Team Management
Projects management,
CTI Expert,
Contact center Integration with Genesys and Cisco products (TDM and IP)
Entreprises
Genesys
- Senior PS Consultant EMEA
2013 - maintenant
Dimension Data
- Operational Leader CIS
Rungis2012 - 2013Team management
Project Management Contact Center
Dimension Data
- INGENIEUR SENIOR CIS
Rungis2006 - 2012• Contact Center Integration (Genesys, Cisco, Avaya)
• Technical missions on the following projects Pacifica – Crédit Agricole, Caisse d'Epargne, BRD- Société Générale (Roumania), SKY (Scotland), BlueLink to implement Genesys Contact Center projects
• Implementation of CISCO IP Contact Center (UCCE and UCCX) for Renault, Nissan, Dassault, Elia (Belgium), Medtronic (Switzerland)
• Management of technical projects
