Mouvement Luxembourgeois pour la Qualité et l'Excellence - MLQE
Secrétaire Général
Luxembourg
En résumé
Mes compétences :
Articles parus dans le Guide Qualité et Excellence
Travailleur Désigné en Santé et Sécurité au Travai
Certification Analyse de la Valeur
Auditeur interne d'un Système de Management QSE
Entreprises
Mouvement Luxembourgeois pour la Qualité et l'Excellence - MLQE
- Secrétaire Général
Direction générale | Luxembourg2023 - maintenant
Arnold Kontz Group
- Quality Manager
2015 - maintenantGroup Quality Manager :
- Responsible of the Quality Management System of 4 certified ISO 9001 Group companies (automotive and body repair).
- Retail Standards Management for all brands of the group: Aston Martin Luxembour, Jaguar Land Rover Luxembourg and Lotus Cars Luxembourg.
- Internal auditor.
- Managing customers satisfaction program and quality KPI's.
Group Safety and Environment Manager :
- Group HSE manager (Health, Safety and Environment).
- Health and Safety designated worker (Safety Cimmissioner - Group C / Travailleur Désigné en Santé et Sécurité au Travail - Group C).
- Certified QSE auditor.
Group training manager.
Member of the Group Executive Comittee.
Université de Lorraine
- Lecturer in Quality Management
Nancy2015 - maintenantLecturer in Quality Health Safety and Environment Management for Master's degree students.
Arnold Kontz Group
- Quality Manager Assistant
2015 - 2015Under the authority of the Quality Manager
Co-management of the Quality Management System of 4 companies of the group (all ISO 9001 certified)
- Establishment of the annual quality planning,
- Co-management of meetings and quality management reviews,
- Supervision and coordination of quality action plans for all companies,
- Management of quality procedures and documentation,
- Establishment and monitoring of quality indicators,
- Monitoring of BMW-MINI, LAND ROVER and ASTON MARTIN quality requirements and dealers operating/retails standards.
- Analysis of internal dysfunctions and implementation of preventive and corrective actions,
- Follow up and analysis of mystery shoppers reports,
- Monthly internal audit of the automotive body shop activity to control the compliance with procedures, the processing of claims and profitability.
Implementation of an online satisfaction survey directed to all sales and after-sales customers.
- Development of satisfaction survey questions (sales and after-sales),
- Management of the sending process and incoming customers unsatisfaction / querys,
- Establishment and monitoring of quality and performance indicators,
- Analysis of survey results and coordination of actions plan to improve our activity.
Tata Steel France Rail SAS
- Quality & Environment
2014 - 2014ISO and Audits 9001 – 14001 – 50001 & 26000
- Leading and reportiong for the renewal of ISO 9001 and ISO 14001 accreditations in 2015.
- Definition of the deployment plan for obtaining the level 2 of ISO 50001 accreditation: improvement of Energy Perfomance Indicators, planning of audits.
- Master's thesis: ISO 26000 (guidelines for Social Responsability).
Process quality - Lean 6 Sigma
- Based on the DMAIC approach of Lean 6 Sigma, project for improving the process of analysis of samples before delivering conformity certificates.
- Review of BRD/Workflows for business processes.
- Optimization of incoming information flows, reducing process time and reorganization of the line sample processing to meet a 13% activity increase for the period 2014-15.
Calculator CO2 & GHG
- Establishment of an IT tool for recording the CO2 and greenhouse gases emissions of the factory
- Redaction of the Statement of work,
- Drafting of specifications,
- Constitution of database,
- Definition of emission sources inside the Factory
- Design and development of the tool.
- Testing and Post Project reviewing.
Accenture Ireland
- MEA Collection Team
Paris2012 - 2012- Performing cash collection activities from a large ledger (11m$) of Microsoft’s customer for MEA region.
- Member of the Microsoft/Accenture project steering group.
- Training of a large scale for the new Microsoft Aurum Project.
- Responsible for the training of new joiners into the MEA team.
- Reporting and Forecasting on a weekly and monthly basis to Accenture MEA and MS Management, achieving KPIs.
- Managing weekly conference calls and meetings with le local Mea Microsoft workers.
- Handling customer disputes, analyzing aged debt reports.
- Negotiating and establishing payment plans, managing clearances and other administrative task (applying payments, sending statement, invoices).
- Dealing in three different languages (French, English and Turkish) with multinationals sales and financial services.
Ferrero France
- Deputy Manager Assistant
MONT-SAINT-AIGNAN 2010 - 2011- Management of a portfolio of 52 stores in the North Est of France.
- Sale of key campaigns such as Christmas, Easter and Saint Nicolas.
- Development of referencing Ferrero products.
- Contribution in the improvement of the business in the area.
- Analyze of the weekly results and plan the actions to implement and develop the sale activity of the business.
- Preparing meeting’s presentation of Area Manager.
- Creation of an internal communication tool (magazine) in order to motivate the sales team for winning a national incentive.
- Establishing a prior study of the recruitment of new employees to define the scale needed.
- Preparing recruitment sessions and training plans.
